Tech Insights

NICE WFM

Last updated May 16, 2025, generated by Sumble

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What is NICE WFM?

NICE WFM (Workforce Management) is a software solution designed to help organizations optimize their workforce operations. It provides tools for forecasting workload, scheduling employees, managing time and attendance, and tracking performance. It's commonly used in contact centers and other service-oriented businesses to ensure adequate staffing levels, improve employee engagement, and enhance customer service.

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What other technologies are related to NICE WFM?

NICE WFM Competitor Technologies

Aspect eWFM is a competing workforce management (WFM) solution.

mentioned alongside NICE WFM in 25% (109) of relevant job posts

Verint offers a competing suite of customer engagement solutions, including workforce management capabilities.

mentioned alongside NICE WFM in 5% (341) of relevant job posts

Aspect is a competitor in the contact center and WFM space.

mentioned alongside NICE WFM in 7% (182) of relevant job posts

Calabrio offers a competing WFM solution.

mentioned alongside NICE WFM in 7% (118) of relevant job posts

Genesys offers a competing contact center platform with WFM capabilities.

mentioned alongside NICE WFM in 1% (177) of relevant job posts

Five9 offers a competing cloud contact center platform with WFM functionality.

mentioned alongside NICE WFM in 2% (92) of relevant job posts

NICE WFM Complementary Technologies

Avaya CMS (Call Management System) provides historical data and real-time reporting that can be used as an input source for NICE WFM.

mentioned alongside NICE WFM in 7% (59) of relevant job posts

Avaya provides telephony and contact center infrastructure that can be integrated with NICE WFM.

mentioned alongside NICE WFM in 2% (217) of relevant job posts

NICE CXone is a complementary product as it's another offering from NICE that may integrate with NICE WFM.

mentioned alongside NICE WFM in 3% (51) of relevant job posts

Which job functions mention NICE WFM?

Job function

Jobs mentioning NICE WFM

Orgs mentioning NICE WFM

Human Resources

0% (333) job posts

115 organizations

Analyst

0% (308) job posts

97 organizations

Operations

0% (148) job posts

57 organizations

Customer Support

0% (92) job posts

29 organizations

Call Center

0% (26) job posts

13 organizations

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Which organizations are mentioning NICE WFM?

Organization

Industry

Matching Teams

Matching People

Finance and Insurance

Scientific and Technical Services

Professional Services

Finance and Insurance

Finance and Insurance

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