CallMiner Insights

What is CallMiner?

CallMiner is a platform that analyzes customer interactions, primarily voice calls, to extract insights and improve business performance. It uses speech analytics, natural language processing (NLP), and artificial intelligence (AI) to identify customer sentiment, agent behavior, and operational inefficiencies. It is commonly used to improve customer experience, agent training, compliance, and sales effectiveness.

Find organizations using CallMiner on Sumble →

What other technologies are related to CallMiner?

CallMiner Competitor Technologies

Nexidia

Nexidia, acquired by NICE, offers speech analytics capabilities similar to CallMiner, making it a direct competitor in the speech analytics market.

mentioned alongside CallMiner in 25% (94) of relevant job posts

Verint

Verint provides solutions for customer engagement optimization, including speech analytics, which directly competes with CallMiner's offerings.

mentioned alongside CallMiner in 3% (228) of relevant job posts

NICE

NICE offers a comprehensive suite of customer interaction solutions, including speech analytics and quality management, positioning it as a competitor to CallMiner.

mentioned alongside CallMiner in 3% (155) of relevant job posts

Genesys

Genesys provides cloud and on-premises customer experience and contact center solutions, some of which compete with CallMiner's analytics capabilities. Genesys acquired SpeechStorm and also offers speech and text analytics.

mentioned alongside CallMiner in 1% (79) of relevant job posts

CallMiner Complementary Technologies

Salesforce

Salesforce is a leading CRM platform. CallMiner can integrate with Salesforce to provide deeper insights into customer interactions, making it a complementary technology.

mentioned alongside CallMiner in 0% (74) of relevant job posts

Microsoft Power BI

Microsoft Power BI is a business analytics tool that can be used to visualize and analyze data from CallMiner, providing complementary reporting and dashboarding capabilities.

mentioned alongside CallMiner in 0% (80) of relevant job posts

Tableau

Tableau is a data visualization tool that can be used to analyze and present data from CallMiner, providing complementary reporting and dashboarding capabilities.

mentioned alongside CallMiner in 0% (97) of relevant job posts