CallMiner
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Explore more → **CallMiner**
What is CallMiner?
CallMiner is a platform that analyzes customer interactions, primarily voice calls, to extract insights and improve business performance. It uses speech analytics, natural language processing (NLP), and artificial intelligence (AI) to identify customer sentiment, agent behavior, and operational inefficiencies. It is commonly used to improve customer experience, agent training, compliance, and sales effectiveness.
What other technologies are related to CallMiner?
CallMiner Competitor Technologies
Nexidia
Nexidia, acquired by NICE, offers speech analytics capabilities similar to CallMiner, making it a direct competitor in the speech analytics market.
Verint
Verint provides solutions for customer engagement optimization, including speech analytics, which directly competes with CallMiner's offerings.
NICE
NICE offers a comprehensive suite of customer interaction solutions, including speech analytics and quality management, positioning it as a competitor to CallMiner.
Genesys
Genesys provides cloud and on-premises customer experience and contact center solutions, some of which compete with CallMiner's analytics capabilities. Genesys acquired SpeechStorm and also offers speech and text analytics.
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CallMiner Complementary Technologies
Salesforce
Salesforce is a leading CRM platform. CallMiner can integrate with Salesforce to provide deeper insights into customer interactions, making it a complementary technology.
Microsoft Power BI
Microsoft Power BI is a business analytics tool that can be used to visualize and analyze data from CallMiner, providing complementary reporting and dashboarding capabilities.
Tableau
Tableau is a data visualization tool that can be used to analyze and present data from CallMiner, providing complementary reporting and dashboarding capabilities.
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Which job functions commonly mention CallMiner?
AI Engineer
13 AI Engineer jobs mention CallMiner
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jobs on Sumble
Customer Support
62 Customer Support jobs mention CallMiner
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jobs on Sumble
Data Analyst
101 Data Analyst jobs mention CallMiner
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jobs on Sumble
Analyst
75 Analyst jobs mention CallMiner
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jobs on Sumble
Data, Analytics & Machine Learning
119 Data, Analytics & Machine Learning jobs mention CallMiner
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jobs on Sumble
Which organizations are mentioning CallMiner?
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