Tech Insights

Genesys

Last updated May 16, 2025, generated by Sumble

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What is Genesys?

Genesys provides cloud-based and on-premises customer experience (CX) and contact center solutions. Their platform enables businesses to orchestrate personalized experiences across all channels, including voice, text, chat, email, and social media. Genesys is commonly used by organizations to improve customer service, streamline agent workflows, and enhance overall customer engagement.

Find organizations using Genesys on Sumble →

What other technologies are related to Genesys?

Genesys Competitor Technologies

Avaya offers contact center and unified communications solutions that compete directly with Genesys.

mentioned alongside Genesys in 18% (2.5k) of relevant job posts

NICE provides contact center software and solutions that compete with Genesys, especially in workforce engagement management and analytics.

mentioned alongside Genesys in 24% (1.4k) of relevant job posts

Verint offers solutions for customer engagement, workforce management, and analytics, competing with Genesys in these areas.

mentioned alongside Genesys in 19% (1.3k) of relevant job posts

Aspect provides contact center and workforce optimization solutions, making it a direct competitor to Genesys.

mentioned alongside Genesys in 29% (805) of relevant job posts

Amazon Connect is a cloud-based contact center service that competes with Genesys Cloud.

mentioned alongside Genesys in 14% (886) of relevant job posts

Five9 is a cloud contact center provider that competes directly with Genesys Cloud and other Genesys offerings.

mentioned alongside Genesys in 15% (823) of relevant job posts

Calabrio offers workforce management and analytics solutions that compete with similar Genesys offerings.

mentioned alongside Genesys in 15% (261) of relevant job posts

NICE inContact is a cloud contact center platform that directly competes with Genesys Cloud.

mentioned alongside Genesys in 18% (217) of relevant job posts

Genesys Complementary Technologies

Genesys Orchestration Server

Genesys Orchestration Server is part of the Genesys product suite, and enhances capabilities by managing complex interactions.

mentioned alongside Genesys in 74% (148) of relevant job posts

IVR (Interactive Voice Response) is a technology used in contact centers and complements Genesys solutions.

mentioned alongside Genesys in 10% (749) of relevant job posts

SCXML (State Chart XML) is a standard for describing stateful applications, used in IVR and other contact center applications, complementing Genesys.

mentioned alongside Genesys in 67% (98) of relevant job posts

Which job functions mention Genesys?

Job function

Jobs mentioning Genesys

Orgs mentioning Genesys

Sales, Marketing, Customer Support & Business Development

0% (3.7k) job posts

2 organizations

Engineering & R&D

0% (3.4k) job posts

1 organizations

Engineer

0% (3.4k) job posts

270 organizations

Customer Support

0% (1.5k) job posts

440 organizations

Analyst

0% (1k) job posts

332 organizations

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Which organizations are mentioning Genesys?

Organization

Industry

Matching Teams

Matching People

Finance and Insurance

American Express

Finance and Insurance

Sandia National Laboratories

Other Services (except Public Administration)

Professional Services

Alberta Health Services

Health Care and Social Assistance

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