Genesys
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Explore more → **Genesys**
What is Genesys?
Genesys provides cloud-based and on-premises customer experience (CX) and contact center solutions. Their platform enables businesses to orchestrate personalized experiences across all channels, including voice, text, chat, email, and social media. Genesys is commonly used by organizations to improve customer service, streamline agent workflows, and enhance overall customer engagement.
What other technologies are related to Genesys?
Genesys Competitor Technologies
Avaya
Avaya offers contact center and unified communications solutions that compete directly with Genesys.
NICE
NICE provides contact center software and solutions that compete with Genesys, especially in workforce engagement management and analytics.
Verint
Verint offers solutions for customer engagement, workforce management, and analytics, competing with Genesys in these areas.
Aspect
Aspect provides contact center and workforce optimization solutions, making it a direct competitor to Genesys.
Amazon Connect
Amazon Connect is a cloud-based contact center service that competes with Genesys Cloud.
Five9
Five9 is a cloud contact center provider that competes directly with Genesys Cloud and other Genesys offerings.
Calabrio
Calabrio offers workforce management and analytics solutions that compete with similar Genesys offerings.
NICE inContact
NICE inContact is a cloud contact center platform that directly competes with Genesys Cloud.
Number of organizations that mention technology
3,490
Genesys
3,820
Avaya
1,669
NICE
1,637
Verint
753
Aspect
1,399
Amazon Connect
1,580
Five9
590
Calabrio
499
NICE inContact
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Genesys Complementary Technologies
Genesys Orchestration Server
Genesys Orchestration Server is part of the Genesys product suite, and enhances capabilities by managing complex interactions.
IVR
IVR (Interactive Voice Response) is a technology used in contact centers and complements Genesys solutions.
SCXML
SCXML (State Chart XML) is a standard for describing stateful applications, used in IVR and other contact center applications, complementing Genesys.
Number of organizations that mention technology
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Which job functions commonly mention Genesys?
Customer Support
0.3% of all Customer Support jobs mention Genesys
View 1.5k
jobs on Sumble
Analyst
0.1% of all Analyst jobs mention Genesys
View 1k
jobs on Sumble
Sales, Marketing, Customer Support & Business Development
0.1% of all Sales, Marketing, Customer Support & Business Development jobs mention Genesys
View 3.7k
jobs on Sumble
Engineer
3350 Engineer jobs mention Genesys
View 3.4k
jobs on Sumble
Engineering & R&D
3367 Engineering & R&D jobs mention Genesys
View 3.4k
jobs on Sumble
Which organizations are mentioning Genesys?
Sandia National Laboratories
Other Services (except Public Administration)
Alberta Health Services
Health Care and Social Assistance
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