15,379 companies use Genesys, based on their job posts and their employees' public profiles. Hiring for it is steady, with 7,120 job posts naming it from October 2025 to August 2026. It comes up most in Customer Support job posts.
Which companies name Genesys in the most job posts?
BBVA and Concentrix have the most job posts naming Genesys, with 678 and 518. Of the five companies in the table, Accenture has the most employees who list it on their profiles: 347.
CompanyPostsPeopleRecent job post
BBVAFinance and Insurance · first seen Oct 20236787
"A través del diseño y optimización de flujos en Architect (Genesys)."SOFTWARE SOLUTIONS DEVELOPMENT ASSOCIATE I - CANALES ASISTIDOS (CC-CB) - AI TRANSFORMATION & ENGINEERING COLOMBIA, Nov 4, 2026
ConcentrixProfessional Services · first seen Mar 2023518211
"Hands on experience on any one or more WFM tools like IEX/eWFM/Avaya/Genesys is essential."Supervisor, WFM Planning & Scheduling - Davao, Nov 1, 2026
AccentureProfessional Services · first seen Nov 2022441347
"…clients on customer service technologies (e.g., Salesforce, Dynamics, Amazon Connect, Genesys, NICE) and how these platforms enable omnichannel service strategies and scalable operating models."Customer Growth Strategy Consultant | Utilities, Oct 27, 2026
MiratechProfessional Services · first seen Oct 202234499
"Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect."Senior Amazon Connect Developer (Python and Bedrock), Nov 3, 2026
Tata Consultancy ServicesProfessional Services · first seen Jul 2023261332
"Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred."IVR Automation tester, Nov 7, 2026
Hiring for Genesys barely changed, at 3.7 in every 10,000 job posts from June to August 2026 against 3.8 from March to May. Its busiest month was February 2026, at 4.0.
Show the data
Month
Job posts naming Genesys
All job posts
Per 10,000
Oct 2025
498
1,413,673
3.5
Nov 2025
653
1,822,119
3.6
Dec 2025
416
1,236,103
3.4
Jan 2026
697
1,828,002
3.8
Feb 2026
740
1,856,647
4.0
Mar 2026
670
1,850,711
3.6
Apr 2026
658
1,728,886
3.8
May 2026
712
1,821,509
3.9
Jun 2026
702
1,909,496
3.7
Jul 2026
706
1,815,180
3.9
Aug 2026
668
1,835,698
3.6
How many companies named Genesys in a job post for the first time in recent months?
In the three months to August 2026, 296 companies posted about Genesys for the first time. From March to May, 306 did. From October 2025 to August 2026, 1,064 companies named it in a job post for the first time.
March to May 2026306
June to August 2026296
October 2025 to August 20261,064
Companies whose first job post naming it appeared in that period. Recruiters, staffing firms and job boards are left out.
How do we know which companies use Genesys?
Of the 15,379 companies here, 10,488 are known from what employees list on their profiles. 2,016 show up in both job posts and employees' profiles.
How we knowCompaniesShare
Job posts name Genesys
4,89132%
Employees' profiles list Genesys
10,48868%
15,379 companies. Each is counted once, under the strongest evidence we have for it.
What size are the companies that use Genesys?
By size, the biggest group of Genesys users is companies with 50 to 999 employees, at 45%. The second-largest group is companies with 1,000 to 5,000 employees, at 22%.
Share of its companies
Typical tech page
ShareTypical
Under 50 employees
18%22%
50 to 999
45%38%
1,000 to 5,000
22%17%
Over 5,000
16%23%
Where are Genesys companies based?
Genesys has an unusually large following in Australia: 4.9% of its companies, against 2.2% on the typical tech page. Its companies are based in 130 countries and territories.
ShareTypical
United States
37%43%
United Kingdom
6.2%6.4%
Australia
4.9%2.2%
India
4.9%6.9%
Brazil
4.6%2.8%
France
4.1%4.6%
Companies in 130 countries and territories. Shares are of companies with a known headquarters country.
Show the data
Country
Companies
Share
Typical tech page
United States
5,478
37%
43%
United Kingdom
910
6.2%
6.4%
Australia
713
4.9%
2.2%
India
712
4.9%
6.9%
Brazil
671
4.6%
2.8%
France
599
4.1%
4.6%
Which teams work with Genesys?
Genesys turns up most in job posts for workforce management, IT and WFM teams. Contact center and customer service teams follow.
TeamCompanies
Workforce management
93
IT
68
WFM
68
Contact center
60
Customer service
50
Customer care
41
What else do Genesys companies use?
The tool most tied to Genesys is Genesys Cloud. 20% of Genesys companies use it, 15 times the usual rate for their size. Among the tools listed here, NICE is the most widely used, at 23% of Genesys companies.
Share of the 3,390 Genesys companies counted here whose job posts also name the tool
Typical for companies the same size
Which companies started naming Genesys in job posts recently?
Between April and August 2026, Genesys appeared for the first time in job posts at 388 companies: 217 commercial, 97 mid-market and 74 enterprise. Among the new AI-native companies, Maven AGI posted the most jobs naming it: 7.
Companies that named Genesys in a job post for the first time between April and August 2026, ranked by their job posts in those months. AI-native companies get a group of their own, whatever their size. Recruiters and job boards are left out.
Which roles mention Genesys most?
Genesys shows up across many roles. The top one, Customer Support, has 7.7% of the job posts. The top four roles cover 22% of these job posts.
RoleSharePosts
Customer Support
7.7%550
Operations
5.3%377
Call Center
5%354
Sales
3.6%259
IT Support
3.5%252
Software Engineer
3.3%237
Show the data
Role
Share
Oct 2025 to Aug 2026
Mar to May 2026
Jun to Aug 2026
Customer Support
7.7%
550
148
143
Operations
5.3%
377
118
112
Call Center
5%
354
109
93
Sales
3.6%
259
54
57
IT Support
3.5%
252
70
64
Software Engineer
3.3%
237
64
54
Which project themes come up in Genesys job posts?
Apart from broad digital transformation work, Generative AI comes up most in job posts naming Genesys, in 214 of them. Cloud Migration is next, in 123 job posts.
Project themeJob posts
Digital Transformation2,059
Generative AI214
Cloud Migration123
Data Infrastructure Migration100
"Drive platform modernization initiatives and migration efforts, with a focus on the Genesys platform (cloud and on-premises)"
Home Credit Philippines, IT Senior Contact Center Solutions Engineer, Nov 4, 2026
"In 2027 we will migrate to a new platform, Genesys Cloud, and our team are responsible for securing a smooth transition"
Nordea, Technical Specialist to Traffic & Operational Excellence team in DK, Oct 28, 2026
About this data
Sumble built this page. Sumble gives sales, marketing and other GTM teams technographics and hiring signals for the companies they sell to: the technologies each company uses, which teams are hiring and for what, and who reports to whom. That helps a team know who to contact, why now, and what to say.
Sumble covers more than 3.6 million companies, 93 million job posts collected since 2022 and 194 million employee profiles, and tracks more than 37,000 technologies. It finds which technologies a company uses by reading its job posts and its employees' public profiles.
Sumble has a free plan, and the same data is available through its API and MCP server.
A company counts when its own job posts or its employees' public profiles name the technology. Hiring is that technology's share of all job posts collected each month. Quotes are copied word for word from the companies' job posts.
Every figure on this page comes from Sumble's own analysis, and you won't find it outside Sumble.
