Amazon Connect
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Explore more → **Amazon Connect**
What is Amazon Connect?
Amazon Connect is a cloud-based contact center service provided by Amazon Web Services (AWS). It allows businesses to set up and manage customer contact centers to handle customer interactions through voice and chat. Common use cases include customer service, sales support, and help desks. It offers features like skill-based routing, call recording, analytics, and integration with other AWS services and third-party applications.
What other technologies are related to Amazon Connect?
Amazon Connect Competitor Technologies
Service Cloud Voice
Service Cloud Voice is a contact center solution that competes with Amazon Connect.
Einstein Bots
Einstein Bots is a chatbot platform from Salesforce that competes with Amazon Lex, which integrates with Amazon Connect.
Genesys
Genesys offers a suite of contact center solutions that directly compete with Amazon Connect.
Cisco Webex CC
No summary available
Cisco Webex Contact Center is a competing contact center platform.
Genesys Cloud
Genesys Cloud is a competing cloud-based contact center platform.
NICE CXone
NICE CXone is a competing cloud contact center platform.
Twilio
Twilio offers a cloud communications platform that competes with Amazon Connect.
Avaya
Avaya is a provider of contact center solutions that competes with Amazon Connect.
Number of organizations that mention technology
1,399
Amazon Connect
145
Service Cloud Voice
89
Einstein Bots
3,490
Genesys
16
Cisco Webex CC
1,402
Genesys Cloud
578
NICE CXone
2,186
Twilio
3,820
Avaya
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Amazon Connect Complementary Technologies
Contact Lens
Contact Lens is a feature of Amazon Connect that provides analytics and insights from customer interactions.
Lex
Amazon Lex is used to build conversational interfaces and chatbots for Amazon Connect.
Amazon Lex
Amazon Lex is used to build conversational interfaces and chatbots for Amazon Connect.
Number of organizations that mention technology
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Which job functions commonly mention Amazon Connect?
Salesforce Administrator
0.4% of all Salesforce Administrator jobs mention Amazon Connect
View 494
jobs on Sumble
Solutions Architect
0.2% of all Solutions Architect jobs mention Amazon Connect
View 274
jobs on Sumble
Customer Support
0.1% of all Customer Support jobs mention Amazon Connect
View 607
jobs on Sumble
Software Engineer
1240 Software Engineer jobs mention Amazon Connect
View 1.2k
jobs on Sumble
Sales, Marketing, Customer Support & Business Development
1661 Sales, Marketing, Customer Support & Business Development jobs mention Amazon Connect
View 1.7k
jobs on Sumble
Which organizations are mentioning Amazon Connect?
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