Tech Insights

Amazon Connect

Last updated May 16, 2025, generated by Sumble

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What is Amazon Connect?

Amazon Connect is a cloud-based contact center service provided by Amazon Web Services (AWS). It allows businesses to set up and manage customer contact centers to handle customer interactions through voice and chat. Common use cases include customer service, sales support, and help desks. It offers features like skill-based routing, call recording, analytics, and integration with other AWS services and third-party applications.

Find organizations using Amazon Connect on Sumble →

What other technologies are related to Amazon Connect?

Amazon Connect Competitor Technologies

Service Cloud Voice

Service Cloud Voice is a contact center solution that competes with Amazon Connect.

mentioned alongside Amazon Connect in 57% (411) of relevant job posts

Einstein Bots is a chatbot platform from Salesforce that competes with Amazon Lex, which integrates with Amazon Connect.

mentioned alongside Amazon Connect in 53% (301) of relevant job posts

Genesys offers a suite of contact center solutions that directly compete with Amazon Connect.

mentioned alongside Amazon Connect in 6% (886) of relevant job posts

Cisco Webex Contact Center is a competing contact center platform.

mentioned alongside Amazon Connect in 84% (58) of relevant job posts

Genesys Cloud is a competing cloud-based contact center platform.

mentioned alongside Amazon Connect in 9% (444) of relevant job posts

NICE CXone is a competing cloud contact center platform.

mentioned alongside Amazon Connect in 14% (230) of relevant job posts

Twilio offers a cloud communications platform that competes with Amazon Connect.

mentioned alongside Amazon Connect in 7% (430) of relevant job posts

Avaya is a provider of contact center solutions that competes with Amazon Connect.

mentioned alongside Amazon Connect in 4% (616) of relevant job posts

Amazon Connect Complementary Technologies

Contact Lens is a feature of Amazon Connect that provides analytics and insights from customer interactions.

mentioned alongside Amazon Connect in 91% (357) of relevant job posts

Amazon Lex is used to build conversational interfaces and chatbots for Amazon Connect.

mentioned alongside Amazon Connect in 33% (636) of relevant job posts

Amazon Lex is used to build conversational interfaces and chatbots for Amazon Connect.

mentioned alongside Amazon Connect in 24% (571) of relevant job posts

Which job functions mention Amazon Connect?

Job function

Jobs mentioning Amazon Connect

Orgs mentioning Amazon Connect

Sales, Marketing, Customer Support & Business Development

0% (1.7k) job posts

1 organizations

Software Engineer

0% (1.2k) job posts

215 organizations

Customer Support

0% (607) job posts

172 organizations

Salesforce Administrator

0% (494) job posts

118 organizations

Solutions Architect

0% (274) job posts

80 organizations

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Which organizations are mentioning Amazon Connect?

Organization

Industry

Matching Teams

Matching People

Retail Trade

Amazon Web Services

Information

Professional Services

Professional Services

Professional Services

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