Genesys Cloud
What is Genesys Cloud?
Genesys Cloud is a cloud-based contact center platform designed to unify communication channels and streamline customer service operations. It provides features such as omnichannel routing, workforce engagement management, analytics, and AI-powered automation to help businesses improve customer experience and agent productivity. It's commonly used by organizations of all sizes to manage inbound and outbound interactions across voice, email, chat, social media, and messaging apps.
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