Tech Insights

NICE CXone

Last updated May 16, 2025, generated by Sumble

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What is NICE CXone?

NICE CXone is a cloud-based customer experience platform designed to help organizations manage and optimize their customer interactions across various channels. It offers features such as omnichannel routing, workforce engagement management, analytics, and automation to improve customer satisfaction and agent productivity. It is commonly used by contact centers and businesses to deliver personalized and efficient customer service.

Find organizations using NICE CXone on Sumble →

What other technologies are related to NICE CXone?

NICE CXone Competitor Technologies

Cisco Webex CC is a competing cloud contact center platform.

mentioned alongside NICE CXone in 86% (59) of relevant job posts

Genesys Cloud is a direct competitor offering a unified cloud contact center platform.

mentioned alongside NICE CXone in 5% (257) of relevant job posts

Amazon Connect is a competing cloud contact center solution offered by AWS.

mentioned alongside NICE CXone in 4% (230) of relevant job posts

Five9 is a direct competitor providing a cloud contact center platform.

mentioned alongside NICE CXone in 2% (135) of relevant job posts

Genesys offers contact center solutions that compete with NICE CXone.

mentioned alongside NICE CXone in 1% (203) of relevant job posts

Verint provides workforce optimization and customer engagement solutions that compete with NICE CXone.

mentioned alongside NICE CXone in 2% (106) of relevant job posts

Avaya offers contact center solutions that compete with NICE CXone.

mentioned alongside NICE CXone in 1% (133) of relevant job posts

Talkdesk is a direct competitor providing a cloud contact center platform.

mentioned alongside NICE CXone in 2% (52) of relevant job posts

NICE CXone Complementary Technologies

Infobip provides omnichannel communication solutions that can integrate with CXone for enhanced messaging capabilities.

mentioned alongside NICE CXone in 31% (52) of relevant job posts

Beyond Trust provides remote support and secure access solutions, potentially integrating with CXone for secure customer service.

mentioned alongside NICE CXone in 6% (77) of relevant job posts

IVR (Interactive Voice Response) systems are a core component of contact centers and are complementary to CXone.

mentioned alongside NICE CXone in 2% (141) of relevant job posts

Which job functions mention NICE CXone?

Job function

Jobs mentioning NICE CXone

Orgs mentioning NICE CXone

Customer Support

0% (253) job posts

106 organizations

Information Technology

0% (180) job posts

10 organizations

IT Support

0% (126) job posts

18 organizations

Telecommunications Engineer

0% (13) job posts

7 organizations

Telecom Engineer

0% (6) job posts

6 organizations

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Which organizations are mentioning NICE CXone?

Organization

Industry

Matching Teams

Matching People

Professional Services

Information

Scientific and Technical Services

Johnson Controls

Manufacturing

Professional Services

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