Tech Insights

Five9

Last updated May 16, 2025, generated by Sumble

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What is Five9?

Five9 is a cloud-based contact center software provider. It offers a suite of applications for managing inbound and outbound customer interactions, including call routing, automatic call distribution (ACD), interactive voice response (IVR), predictive dialing, and CRM integrations. It's commonly used by businesses to improve customer service, increase agent productivity, and streamline contact center operations.

Find organizations using Five9 on Sumble →

What other technologies are related to Five9?

Five9 Competitor Technologies

NICE offers a competing CCaaS platform and workforce engagement management solutions.

mentioned alongside Five9 in 9% (548) of relevant job posts

8x8 provides a competing CCaaS platform.

mentioned alongside Five9 in 18% (250) of relevant job posts

Genesys offers a competing CCaaS platform with a broad suite of capabilities.

mentioned alongside Five9 in 5% (823) of relevant job posts

Avaya offers contact center solutions that compete with Five9's CCaaS platform.

mentioned alongside Five9 in 4% (584) of relevant job posts

NICE inContact is a direct competitor offering a cloud contact center platform.

mentioned alongside Five9 in 13% (156) of relevant job posts

Cirrus offers solutions for call centers, thus it can be considered a competitor.

mentioned alongside Five9 in 22% (71) of relevant job posts

Talkdesk is a direct competitor offering a CCaaS platform.

mentioned alongside Five9 in 8% (184) of relevant job posts

Amazon Connect is a competing cloud contact center platform.

mentioned alongside Five9 in 5% (309) of relevant job posts

Five9 Complementary Technologies

Verint provides solutions for workforce management and experience management that can integrate with Five9.

mentioned alongside Five9 in 7% (496) of relevant job posts

Calabrio provides workforce management (WFM) and quality management solutions that can integrate with Five9.

mentioned alongside Five9 in 8% (129) of relevant job posts

NICE WFM is a workforce management solution that can be integrated alongside Five9.

mentioned alongside Five9 in 7% (92) of relevant job posts

Which job functions mention Five9?

Job function

Jobs mentioning Five9

Orgs mentioning Five9

Sales, Marketing, Customer Support & Business Development

0% (2.4k) job posts

1 organizations

Customer Support

0% (1.1k) job posts

249 organizations

Customer Success

0% (462) job posts

156 organizations

Call Center

0% (306) job posts

127 organizations

Salesforce Administrator

0% (223) job posts

73 organizations

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Which organizations are mentioning Five9?

Organization

Industry

Matching Teams

Matching People

Health Care and Social Assistance

Stanley Black & Decker

Manufacturing

Health Care and Social Assistance

Manufacturing

Manufacturing

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