AWS Connect
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Explore more → **AWS Connect**
What is AWS Connect?
Amazon Connect is a cloud-based contact center as a service (CCaaS) platform. It allows businesses to create and manage customer service experiences, including voice, chat, and task management. It is commonly used to build and manage contact centers, provide customer support, and automate customer interactions.
What other technologies are related to AWS Connect?
AWS Connect Competitor Technologies
Genesys
Genesys is a major provider of contact center solutions, including cloud-based platforms, competing directly with Amazon Connect.
Genesys Cloud
Genesys Cloud is a cloud-based contact center platform and a direct competitor to Amazon Connect.
Five9
Five9 is a leading provider of cloud contact center software, directly competing with Amazon Connect.
NICE
NICE provides cloud and on-premises contact center solutions and competes directly with Amazon Connect.
CCaaS
Contact Center as a Service (CCaaS) represents the market that Amazon Connect participates in, and other CCaaS vendors are competitors.
Avaya
Avaya provides contact center and unified communications solutions and competes in the same space as Amazon Connect.
Number of organizations that mention technology
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AWS Connect Complementary Technologies
Lex
Amazon Lex is a service for building conversational interfaces using voice and text; it is a core component that tightly integrates with Amazon Connect.
Skill-Based Routing
Skill-based routing is a key feature within Amazon Connect that allows calls to be routed based on the skills of available agents.
Number of organizations that mention technology
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Which job functions commonly mention AWS Connect?
Salesforce Administrator
0.1% of all Salesforce Administrator jobs mention AWS Connect
View 143
jobs on Sumble
Cloud Engineer
0.1% of all Cloud Engineer jobs mention AWS Connect
View 86
jobs on Sumble
Solutions Architect
0.1% of all Solutions Architect jobs mention AWS Connect
View 83
jobs on Sumble
Customer Support
205 Customer Support jobs mention AWS Connect
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jobs on Sumble
Software Engineer
477 Software Engineer jobs mention AWS Connect
View 477
jobs on Sumble
Which organizations are mentioning AWS Connect?
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