Tech Insights

Talkdesk

Last updated May 16, 2025, generated by Sumble

Explore more →

What is Talkdesk?

Talkdesk is a cloud-based contact center platform that helps businesses manage customer interactions across various channels, including phone, email, chat, and social media. It provides tools for call routing, agent management, reporting, and analytics, enabling organizations to improve customer service, increase efficiency, and drive revenue growth. Talkdesk is commonly used by sales, customer support, and marketing teams.

Find organizations using Talkdesk on Sumble →

What other technologies are related to Talkdesk?

Talkdesk Competitor Technologies

Kustomer is a competitor because it provides a customer service CRM platform, overlapping with Talkdesk's offerings.

mentioned alongside Talkdesk in 9% (88) of relevant job posts

Five9 is a direct competitor as it offers cloud contact center solutions similar to Talkdesk.

mentioned alongside Talkdesk in 3% (184) of relevant job posts

Genesys provides contact center and customer experience solutions, making it a significant competitor.

mentioned alongside Talkdesk in 2% (281) of relevant job posts

NICE offers cloud contact center software, workforce optimization, and analytics solutions, directly competing with Talkdesk.

mentioned alongside Talkdesk in 3% (173) of relevant job posts

Front is a customer communication platform which competes with contact center solutions like Talkdesk.

mentioned alongside Talkdesk in 6% (71) of relevant job posts

8x8 offers integrated cloud communications and contact center solutions, directly competing with Talkdesk.

mentioned alongside Talkdesk in 5% (66) of relevant job posts

Amazon Connect is a cloud contact center service that competes directly with Talkdesk.

mentioned alongside Talkdesk in 2% (118) of relevant job posts

Avaya offers communication and collaboration solutions, including contact center technologies, making it a competitor.

mentioned alongside Talkdesk in 1% (154) of relevant job posts

Talkdesk Complementary Technologies

Zendesk is a customer service platform that can be integrated with Talkdesk to provide enhanced CRM and ticketing capabilities.

mentioned alongside Talkdesk in 1% (357) of relevant job posts

Twilio provides communication APIs that can be used to build custom communication solutions, and can also complement Talkdesk's functionalities.

mentioned alongside Talkdesk in 2% (100) of relevant job posts

Freshdesk is a customer support software that can be integrated with Talkdesk to improve customer service workflows.

mentioned alongside Talkdesk in 1% (91) of relevant job posts

Which job functions mention Talkdesk?

Job function

Jobs mentioning Talkdesk

Orgs mentioning Talkdesk

Customer Support

0% (573) job posts

137 organizations

Customer Success

0% (202) job posts

80 organizations

Call Center

0% (119) job posts

24 organizations

Salesforce Administrator

0% (96) job posts

39 organizations

Brand Designer

0% (67) job posts

1 organizations

See more or filter by date, location, industry, etc →

Which organizations are mentioning Talkdesk?

Organization

Industry

Matching Teams

Matching People

Professional Services

Scientific and Technical Services

Lemonade Insurance Group

Finance and Insurance

Scientific and Technical Services

Professional Services

See more or filter by date, location, industry, etc →

This tech insight summary was produced by Sumble. We provide rich account intelligence data.

On our web app, we make a lot of our data available for browsing at no cost.

We have two paid products, Sumble Signals and Sumble Enrich, that integrate with your internal sales systems.

Sign in to continue exploring

or

Book a call to discuss your needs