Zendesk Insights

What is Zendesk?

Zendesk is a software-as-a-service (SaaS) company that provides customer service, sales, and other communication software. It is commonly used by businesses to manage customer interactions, track support tickets, and improve overall customer satisfaction. Zendesk's products include tools for help desk ticketing, live chat, knowledge base management, and CRM.

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What other technologies are related to Zendesk?

Zendesk Competitor Technologies

Freshdesk

Freshdesk is a direct competitor to Zendesk, offering similar customer support ticketing and help desk solutions.

mentioned alongside Zendesk in 33% (2.8k) of relevant job posts

Intercom

Intercom competes with Zendesk by offering a customer communication platform with live chat, ticketing, and marketing automation features.

mentioned alongside Zendesk in 18% (2.3k) of relevant job posts

Salesforce

Salesforce Service Cloud competes with Zendesk in providing customer service and support solutions, especially for larger enterprises.

mentioned alongside Zendesk in 1% (15.2k) of relevant job posts

Kustomer

Kustomer is a competitor that offers a customer service platform with a focus on personalization and customer data.

mentioned alongside Zendesk in 43% (412) of relevant job posts

Gorgias

Gorgias is a customer service platform designed for e-commerce businesses, directly competing with Zendesk in that market.

mentioned alongside Zendesk in 26% (460) of relevant job posts

Helpshift

Helpshift provides customer support solutions, particularly for mobile apps, making it a competitor to Zendesk.

mentioned alongside Zendesk in 72% (162) of relevant job posts

HubSpot

HubSpot offers a customer service hub as part of its broader marketing and sales platform, positioning it as a competitor to Zendesk.

mentioned alongside Zendesk in 2% (3.8k) of relevant job posts

HelpScout

Help Scout is a customer support platform that competes with Zendesk, particularly for small to medium-sized businesses.

mentioned alongside Zendesk in 31% (188) of relevant job posts

Zendesk Complementary Technologies

Jira

Jira is a project management and issue tracking tool that can be integrated with Zendesk to manage customer-reported issues and bugs.

mentioned alongside Zendesk in 1% (13.4k) of relevant job posts

Slack

Slack is a communication platform that can be integrated with Zendesk to facilitate internal communication and collaboration on customer support issues.

mentioned alongside Zendesk in 3% (5.5k) of relevant job posts

Gainsight

Gainsight focuses on customer success management, which complements Zendesk's customer support capabilities by helping businesses proactively manage customer relationships.

mentioned alongside Zendesk in 10% (1k) of relevant job posts