Freshdesk Insights

What is Freshdesk?

Freshdesk is a cloud-based customer support software. It provides tools for ticketing, knowledge base management, self-service portals, and automation to help businesses manage and improve their customer service interactions. It's commonly used by businesses of all sizes to streamline support operations, improve response times, and enhance customer satisfaction.

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What other technologies are related to Freshdesk?

Freshdesk Competitor Technologies

Freshchat

Freshchat is a messaging platform for customer engagement and support, directly competing with Freshdesk's chat functionalities.

mentioned alongside Freshdesk in 80% (266) of relevant job posts

Zendesk

Zendesk is a major competitor in the customer service software space, offering similar features to Freshdesk for ticketing, knowledge base, and customer support.

mentioned alongside Freshdesk in 5% (2.8k) of relevant job posts

Intercom

Intercom is a customer messaging platform that competes with Freshdesk, offering live chat, bots, and other customer engagement tools.

mentioned alongside Freshdesk in 4% (492) of relevant job posts

Zoho Desk

Zoho Desk is a customer service software that competes directly with Freshdesk in the ticketing and customer support space.

mentioned alongside Freshdesk in 6% (58) of relevant job posts

Gorgias

Gorgias is a customer service platform specifically designed for e-commerce, competing with Freshdesk in that niche.

mentioned alongside Freshdesk in 4% (64) of relevant job posts

Salesforce

Salesforce Service Cloud is a major competitor to Freshdesk, offering comprehensive customer service and support solutions.

mentioned alongside Freshdesk in 0% (1.4k) of relevant job posts

ServiceNow

ServiceNow offers IT service management (ITSM) and customer service management (CSM) solutions that compete with Freshdesk, particularly in larger organizations.

mentioned alongside Freshdesk in 0% (723) of relevant job posts

Jira Service Desk

Jira Service Desk is a customer service and IT service management platform that competes with Freshdesk in ticketing and support capabilities.

mentioned alongside Freshdesk in 1% (60) of relevant job posts

Freshdesk Complementary Technologies

Freshmarketer

Freshmarketer is a marketing automation platform that can integrate with Freshdesk to improve customer engagement and marketing efforts.

mentioned alongside Freshdesk in 85% (207) of relevant job posts

Freshsales

Freshsales is a CRM solution from Freshworks. It complements Freshdesk by providing sales-focused features and can be integrated for a unified customer view.

mentioned alongside Freshdesk in 28% (236) of relevant job posts

Freshservice

Freshservice is an IT service management (ITSM) solution offered by Freshworks, complementing Freshdesk which is mainly used for customer support. They can be integrated.

mentioned alongside Freshdesk in 8% (318) of relevant job posts