ServiceNow Insights

What is ServiceNow?

ServiceNow is a cloud-based platform that provides workflow automation solutions. It is commonly used for IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). It also offers solutions for customer service management, human resources, security operations, and governance, risk, and compliance (GRC). ServiceNow helps organizations streamline processes, improve efficiency, and enhance user experiences by automating tasks and providing a centralized platform for managing services.

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What other technologies are related to ServiceNow?

ServiceNow Competitor Technologies

Remedy

Remedy is a competing ITSM platform to ServiceNow, offering similar functionalities for incident, problem, and change management.

mentioned alongside ServiceNow in 46% (12k) of relevant job posts

Jira

Jira, particularly Jira Service Management, competes with ServiceNow in the ITSM space, especially for incident and service request management. While integration is possible, they serve overlapping purposes.

mentioned alongside ServiceNow in 5% (54.6k) of relevant job posts

BMC Remedy

BMC Remedy is a competing ITSM platform to ServiceNow, offering similar functionalities for incident, problem, and change management.

mentioned alongside ServiceNow in 52% (3.2k) of relevant job posts

ServiceNow Complementary Technologies

ITOM

ITOM (IT Operations Management) is a set of processes and tools that can be both complementary and competitive. ServiceNow offers ITOM capabilities, but also integrates with other ITOM tools.

mentioned alongside ServiceNow in 82% (4.5k) of relevant job posts

CMDB

CMDB (Configuration Management Database) is a critical component of ServiceNow and is essential for IT service management. It's strongly complementary as ServiceNow provides a CMDB, and integrations enhance its capabilities.

mentioned alongside ServiceNow in 57% (5.1k) of relevant job posts

Flow Designer

Flow Designer is a feature within ServiceNow used for automation and orchestration, enhancing platform capabilities and is therefore strongly complementary.

mentioned alongside ServiceNow in 87% (3.2k) of relevant job posts