Tech Insights

Jira Service Desk

Last updated May 16, 2025, generated by Sumble

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What is Jira Service Desk?

Jira Service Management (formerly Jira Service Desk) is an IT service management (ITSM) and help desk software built for IT and service teams. It enables teams to manage service requests, incidents, problems, changes, assets, and knowledge. It is commonly used by IT departments, customer service teams, and other service-oriented organizations to streamline workflows and improve service delivery.

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What other technologies are related to Jira Service Desk?

Jira Service Desk Competitor Technologies

ServiceNow offers a comprehensive IT service management (ITSM) platform that competes directly with Jira Service Desk.

mentioned alongside Jira Service Desk in 0% (714) of relevant job posts

Zendesk provides a customer service platform that competes with Jira Service Desk.

mentioned alongside Jira Service Desk in 0% (267) of relevant job posts

BMC Remedy is an IT service management (ITSM) platform and a direct competitor to Jira Service Desk.

mentioned alongside Jira Service Desk in 1% (79) of relevant job posts

Freshdesk is a customer support software that competes with Jira Service Desk.

mentioned alongside Jira Service Desk in 1% (60) of relevant job posts

Jira Service Desk Complementary Technologies

ScriptRunner enhances Jira Service Desk's functionality through scripting and automation.

mentioned alongside Jira Service Desk in 7% (80) of relevant job posts

Confluence is a knowledge base and collaboration tool that integrates well with Jira Service Desk for documentation and self-service.

mentioned alongside Jira Service Desk in 0% (1.5k) of relevant job posts

OpsGenie is an incident management platform that integrates with Jira Service Desk to streamline alert and incident handling.

mentioned alongside Jira Service Desk in 3% (143) of relevant job posts

Which job functions mention Jira Service Desk?

Job function

Jobs mentioning Jira Service Desk

Orgs mentioning Jira Service Desk

Information Technology

0% (1.2k) job posts

180 organizations

IT Support

0% (682) job posts

300 organizations

Administrator

0% (538) job posts

228 organizations

Customer Engineer

0% (403) job posts

162 organizations

Customer Support

0% (333) job posts

169 organizations

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Which organizations are mentioning Jira Service Desk?

Organization

Industry

Matching Teams

Matching People

Finance and Insurance

Finance and Insurance

Scientific and Technical Services

Professional Services

Finance and Insurance

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