Tech Insights

Freshservice

Last updated May 16, 2025, generated by Sumble

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What is Freshservice?

Freshservice is a cloud-based IT service management (ITSM) and customer service software. It is commonly used by organizations to streamline their IT operations, manage incidents and problems, automate service requests, and improve overall customer satisfaction through efficient service delivery. It provides features like a service desk, asset management, change management, and reporting.

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What other technologies are related to Freshservice?

Freshservice Competitor Technologies

Freshdesk is a competing help desk software from Freshworks, offering similar features to Freshservice.

mentioned alongside Freshservice in 4% (318) of relevant job posts

SysAid is a competing IT service management (ITSM) software that offers similar functionality to Freshservice.

mentioned alongside Freshservice in 10% (74) of relevant job posts

ServiceNow is a major competitor in the ITSM space, offering a broad platform with similar capabilities to Freshservice.

mentioned alongside Freshservice in 0% (846) of relevant job posts

Zendesk is a competing customer service and help desk software platform that offers similar features to Freshservice.

mentioned alongside Freshservice in 1% (332) of relevant job posts

Freshservice Complementary Technologies

Freshmarketer is part of the Freshworks suite and can integrate with Freshservice for marketing automation workflows.

mentioned alongside Freshservice in 83% (202) of relevant job posts

Freshchat is part of the Freshworks suite and can integrate with Freshservice to provide customer support via chat.

mentioned alongside Freshservice in 51% (168) of relevant job posts

Freshsales is part of the Freshworks suite and can integrate with Freshservice to provide a unified view of customer interactions.

mentioned alongside Freshservice in 25% (211) of relevant job posts

Which job functions mention Freshservice?

Job function

Jobs mentioning Freshservice

Orgs mentioning Freshservice

Information Technology

0% (1.5k) job posts

251 organizations

IT Support

0% (873) job posts

380 organizations

Customer Support

0% (384) job posts

183 organizations

Administrator

0% (310) job posts

161 organizations

Customer Engineer

0% (172) job posts

74 organizations

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Which organizations are mentioning Freshservice?

Organization

Industry

Matching Teams

Matching People

Information

Finance and Insurance

Professional Services

Retail Trade

Retail Trade

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