What is Freshchat?

Freshchat is a modern messaging software built for customer engagement and support. It allows businesses to communicate with customers across various channels, including website chat, in-app messaging, email, and social media. It is commonly used for sales, marketing, and customer support teams to provide real-time assistance, answer questions, and resolve issues quickly and efficiently. Freshchat includes features such as chatbots, intelligent routing, and analytics to improve customer experience and agent productivity.