IVR
Last updated
, generated by Sumble
Explore more → **IVR**
What is IVR?
IVR (Interactive Voice Response) is a technology that allows computers to interact with humans through the use of voice and DTMF (Dual-Tone Multi-Frequency) tones input via a keypad. It is commonly used in customer service call centers to route calls, provide information, and automate tasks such as order placement or balance inquiries.
What other technologies are related to IVR?
IVR Competitor Technologies
Genesys Cloud
Genesys Cloud is a cloud-based contact center platform that includes IVR functionality, competing with standalone IVR solutions.
Genesys
Genesys provides contact center solutions, which often include built-in IVR capabilities that compete with dedicated IVR platforms.
Amazon Connect
Amazon Connect is a cloud-based contact center service that includes IVR functionality, making it a direct competitor.
CCaaS
Contact Center as a Service. CCaaS solutions often include IVR capabilities as part of a broader suite of contact center tools.
AWS Connect
AWS Connect is a cloud-based contact center service that includes IVR functionality, making it a direct competitor.
Avaya
Avaya provides contact center solutions, including IVR, that compete with standalone IVR systems.
Contact Center
Contact Centers often include IVR as a key component, competing with dedicated IVR solutions.
Cisco Webex Contact Center
Cisco Webex Contact Center is a cloud-based contact center solution including IVR, making it a competitor to standalone IVR systems.
Number of organizations that mention technology
2,721
IVR
1,402
Genesys Cloud
3,490
Genesys
1,399
Amazon Connect
736
CCaaS
807
AWS Connect
3,820
Avaya
814
Contact Center
67
Cisco Webex Contact Center
ⓘ Tap on a tech to explore matching organizations
IVR Complementary Technologies
ACD
Automatic Call Distributor. ACDs route calls to available agents, a function often integrated with IVR.
CTI
Computer Telephony Integration. CTI allows integration between phone systems and computers, enriching IVR functionality.
Call Recording
Call Recording systems are often integrated with IVR to record customer interactions.
Number of organizations that mention technology
ⓘ Tap on a tech to explore matching organizations
Which job functions commonly mention IVR?
Telecom Engineer
1.9% of all Telecom Engineer jobs mention IVR
View 40
jobs on Sumble
Telecommunications Engineer
1.0% of all Telecommunications Engineer jobs mention IVR
View 29
jobs on Sumble
Call Center
0.2% of all Call Center jobs mention IVR
View 219
jobs on Sumble
Customer Support
0.2% of all Customer Support jobs mention IVR
View 953
jobs on Sumble
Engineer
1684 Engineer jobs mention IVR
View 1.7k
jobs on Sumble
Which organizations are mentioning IVR?
Summary powered by 
Sumble
Sumble Find the right accounts, contact, message, and time to sell
Whether you're looking to get your foot in the door, find the right person to talk to, or close the deal — accurate, detailed, trustworthy, and timely information about the organization you're selling to is invaluable.
Use Sumble to: