Tech Insights

IVR

Last updated May 16, 2025, generated by Sumble

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What is IVR?

IVR (Interactive Voice Response) is a technology that allows computers to interact with humans through the use of voice and DTMF (Dual-Tone Multi-Frequency) tones input via a keypad. It is commonly used in customer service call centers to route calls, provide information, and automate tasks such as order placement or balance inquiries.

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What other technologies are related to IVR?

IVR Competitor Technologies

Genesys Cloud is a cloud-based contact center platform that includes IVR functionality, competing with standalone IVR solutions.

mentioned alongside IVR in 12% (550) of relevant job posts

Genesys provides contact center solutions, which often include built-in IVR capabilities that compete with dedicated IVR platforms.

mentioned alongside IVR in 5% (749) of relevant job posts

Amazon Connect is a cloud-based contact center service that includes IVR functionality, making it a direct competitor.

mentioned alongside IVR in 6% (394) of relevant job posts

Contact Center as a Service. CCaaS solutions often include IVR capabilities as part of a broader suite of contact center tools.

mentioned alongside IVR in 9% (238) of relevant job posts

AWS Connect is a cloud-based contact center service that includes IVR functionality, making it a direct competitor.

mentioned alongside IVR in 10% (202) of relevant job posts

Avaya provides contact center solutions, including IVR, that compete with standalone IVR systems.

mentioned alongside IVR in 4% (497) of relevant job posts

Contact Centers often include IVR as a key component, competing with dedicated IVR solutions.

mentioned alongside IVR in 10% (184) of relevant job posts

Cisco Webex Contact Center

Cisco Webex Contact Center is a cloud-based contact center solution including IVR, making it a competitor to standalone IVR systems.

mentioned alongside IVR in 28% (51) of relevant job posts

IVR Complementary Technologies

Automatic Call Distributor. ACDs route calls to available agents, a function often integrated with IVR.

mentioned alongside IVR in 34% (1.5k) of relevant job posts

Computer Telephony Integration. CTI allows integration between phone systems and computers, enriching IVR functionality.

mentioned alongside IVR in 23% (852) of relevant job posts

Call Recording systems are often integrated with IVR to record customer interactions.

mentioned alongside IVR in 39% (312) of relevant job posts

Which job functions mention IVR?

Job function

Jobs mentioning IVR

Orgs mentioning IVR

Engineer

0% (1.7k) job posts

207 organizations

Customer Support

0% (953) job posts

326 organizations

Call Center

0% (219) job posts

110 organizations

Telecom Engineer

2% (40) job posts

32 organizations

Telecommunications Engineer

1% (29) job posts

15 organizations

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Which organizations are mentioning IVR?

Organization

Industry

Matching Teams

Matching People

Information

Professional Services

Finance and Insurance

Professional Services

Information

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