Cisco Webex Contact Center Insights

What is Cisco Webex Contact Center?

Cisco Webex Contact Center is a cloud-based contact center solution that enables businesses to manage and optimize customer interactions across various channels, including voice, email, chat, and social media. It provides features such as intelligent call routing, omnichannel support, agent performance management, reporting and analytics, and integration with CRM systems, with the purpose to improve customer experience and agent productivity.

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What other technologies are related to Cisco Webex Contact Center?

Cisco Webex Contact Center Competitor Technologies

Amazon Connect

Amazon Connect is a cloud-based contact center service that competes directly with Webex Contact Center.

mentioned alongside Cisco Webex Contact Center in 1% (61) of relevant job posts

Microsoft Teams

Microsoft Teams offers calling and collaboration features that can compete with some aspects of Webex Contact Center, particularly for internal communications and basic contact center functionality.

mentioned alongside Cisco Webex Contact Center in 0% (67) of relevant job posts

Cisco Webex Contact Center Complementary Technologies

SBC

Session Border Controllers (SBCs) are often used with Webex Contact Center to manage and secure SIP traffic.

mentioned alongside Cisco Webex Contact Center in 2% (59) of relevant job posts

IVR

Interactive Voice Response (IVR) systems are a key component of contact centers like Webex, providing automated self-service options.

mentioned alongside Cisco Webex Contact Center in 1% (51) of relevant job posts

SIP

Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that can be part of Webex Contact Center functionality.

mentioned alongside Cisco Webex Contact Center in 0% (80) of relevant job posts