Cisco Webex Contact Center
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Explore more → **Cisco Webex Contact Center**
What is Cisco Webex Contact Center?
Cisco Webex Contact Center is a cloud-based contact center solution that enables businesses to manage and optimize customer interactions across various channels, including voice, email, chat, and social media. It provides features such as intelligent call routing, omnichannel support, agent performance management, reporting and analytics, and integration with CRM systems, with the purpose to improve customer experience and agent productivity.
What other technologies are related to Cisco Webex Contact Center?
Cisco Webex Contact Center Competitor Technologies
Amazon Connect
Amazon Connect is a cloud-based contact center service that competes directly with Webex Contact Center.
Microsoft Teams
Microsoft Teams offers calling and collaboration features that can compete with some aspects of Webex Contact Center, particularly for internal communications and basic contact center functionality.
Number of organizations that mention technology
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Cisco Webex Contact Center Complementary Technologies
SBC
Session Border Controllers (SBCs) are often used with Webex Contact Center to manage and secure SIP traffic.
IVR
Interactive Voice Response (IVR) systems are a key component of contact centers like Webex, providing automated self-service options.
SIP
Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that can be part of Webex Contact Center functionality.
Number of organizations that mention technology
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Which job functions commonly mention Cisco Webex Contact Center?
Telecom Engineer
0.1% of all Telecom Engineer jobs mention Cisco Webex Contact Center
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jobs on Sumble
Telecommunications Engineer
0.1% of all Telecommunications Engineer jobs mention Cisco Webex Contact Center
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jobs on Sumble
Customer Support
43 Customer Support jobs mention Cisco Webex Contact Center
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jobs on Sumble
Consultant
35 Consultant jobs mention Cisco Webex Contact Center
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jobs on Sumble
Solutions Architect
8 Solutions Architect jobs mention Cisco Webex Contact Center
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jobs on Sumble
Which organizations are mentioning Cisco Webex Contact Center?
Cisco Systems
Scientific and Technical Services
Presidio
Professional Services
New Era Technology
Professional Services
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