Tech Insights

Contact Center

Last updated , generated by Sumble
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What is Contact Center?

A contact center (also often referred to as a call center, customer experience center, or engagement center) is a centralized hub where customer and company representatives interact. These interactions can occur through various channels, including phone, email, chat, social media, and more. Contact centers are commonly used for customer service, technical support, sales, and marketing.

What other technologies are related to Contact Center?

Contact Center Competitor Technologies

Unified Communications as a Service often includes contact center functionality, making it a competitor.
mentioned alongside Contact Center in 4% (101) of relevant job posts
Contact Center as a Service is a competing cloud-based contact center solution.
mentioned alongside Contact Center in 3% (68) of relevant job posts
A Private Branch Exchange (PBX) provides call switching within an organization and is an alternative to cloud-based contact center solutions in some cases, especially for internal communications.
mentioned alongside Contact Center in 1% (82) of relevant job posts
Provides unified communications and contact center solutions that compete directly with other contact center offerings.
mentioned alongside Contact Center in 1% (53) of relevant job posts
A major provider of contact center solutions.
mentioned alongside Contact Center in 0% (67) of relevant job posts
A major provider of contact center solutions.
mentioned alongside Contact Center in 0% (71) of relevant job posts

Contact Center Complementary Technologies

Interactive Voice Response is a key component of many contact centers.
mentioned alongside Contact Center in 2% (184) of relevant job posts
Session Initiation Protocol is a signaling protocol used in VoIP and contact center solutions.
mentioned alongside Contact Center in 1% (299) of relevant job posts

Which job functions mention Contact Center?

Job function
Jobs mentioning Contact Center
Orgs mentioning Contact Center

Which organizations are mentioning Contact Center?

Organization
Industry
Matching Teams
Matching People
Contact Center
Cisco Systems
Scientific and Technical Services
Contact Center
Microsoft
Scientific and Technical Services

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