Contact Center
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Explore more → **Contact Center**
What is Contact Center?
A contact center (also often referred to as a call center, customer experience center, or engagement center) is a centralized hub where customer and company representatives interact. These interactions can occur through various channels, including phone, email, chat, social media, and more. Contact centers are commonly used for customer service, technical support, sales, and marketing.
What other technologies are related to Contact Center?
Contact Center Competitor Technologies
UCaaS
Unified Communications as a Service often includes contact center functionality, making it a competitor.
CCaaS
Contact Center as a Service is a competing cloud-based contact center solution.
PBX
A Private Branch Exchange (PBX) provides call switching within an organization and is an alternative to cloud-based contact center solutions in some cases, especially for internal communications.
Mitel
Provides unified communications and contact center solutions that compete directly with other contact center offerings.
Avaya
A major provider of contact center solutions.
Genesys
A major provider of contact center solutions.
Number of organizations that mention technology
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Contact Center Complementary Technologies
IVR
Interactive Voice Response is a key component of many contact centers.
SIP
Session Initiation Protocol is a signaling protocol used in VoIP and contact center solutions.
Number of organizations that mention technology
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Which job functions commonly mention Contact Center?
Telecom Engineer
0.8% of all Telecom Engineer jobs mention Contact Center
View 17
jobs on Sumble
Telecommunications Engineer
0.3% of all Telecommunications Engineer jobs mention Contact Center
View 9
jobs on Sumble
Network Engineer
0.1% of all Network Engineer jobs mention Contact Center
View 142
jobs on Sumble
Solutions Architect
0.1% of all Solutions Architect jobs mention Contact Center
View 78
jobs on Sumble
Customer Engineer
111 Customer Engineer jobs mention Contact Center
View 111
jobs on Sumble
Which organizations are mentioning Contact Center?
Cisco Systems
Scientific and Technical Services
Zoom Video Communications
Scientific and Technical Services
Microsoft
Scientific and Technical Services
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