UCaaS stands for Unified Communications as a Service. It is a cloud-based delivery model that offers a variety of communication and collaboration applications and services. These typically include voice (VoIP), video conferencing, messaging (instant messaging and SMS), presence, and collaboration tools, all integrated into a single platform and delivered over an IP network. Businesses use UCaaS to streamline communication, improve collaboration, reduce IT costs, and enhance productivity by consolidating communication tools into a single, easy-to-manage solution.
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