What is Cloud Telephony?

Cloud telephony, also known as hosted or virtual PBX, is a business communication solution that delivers phone services over the internet. Instead of relying on traditional on-premises hardware, cloud telephony utilizes a provider's data centers to manage call routing, features, and data storage. It's commonly used by businesses of all sizes for cost savings, scalability, and advanced communication features such as call recording, voicemail-to-email, and unified communications integrations.