Tech Insights

CTI

Last updated May 16, 2025, generated by Sumble

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What is CTI?

Computer Telephony Integration (CTI) is a technology that allows computer systems to interact with telephone systems. It is commonly used to improve customer service by providing agents with caller information, automating call routing, and integrating phone systems with other business applications like CRM software.

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What other technologies are related to CTI?

CTI Complementary Technologies

Interactive Voice Response systems work closely with CTI to provide automated phone interactions.

mentioned alongside CTI in 11% (852) of relevant job posts

Voice Response Units (VRU) enhance IVR functionality and complement CTI by providing automated self-service options.

mentioned alongside CTI in 91% (92) of relevant job posts

Automatic Call Distributors are a core part of contact centers and tightly integrated with CTI for call routing and agent management.

mentioned alongside CTI in 13% (575) of relevant job posts

Which job functions mention CTI?

Job function

Jobs mentioning CTI

Orgs mentioning CTI

Engineer

0% (966) job posts

81 organizations

Information Technology

0% (510) job posts

34 organizations

Salesforce Administrator

0% (282) job posts

124 organizations

Customer Support

0% (271) job posts

98 organizations

Telecom Engineer

1% (15) job posts

11 organizations

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Which organizations are mentioning CTI?

Organization

Industry

Matching Teams

Matching People

Professional Services

Scientific and Technical Services

Simon Property Group

Real Estate and Rental and Leasing

Standard Chartered Bank

Finance and Insurance

Manufacturing

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This tech insight summary was produced by Sumble. We provide rich account intelligence data.

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