ACD
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Explore more → **ACD**
What is ACD?
ACD stands for Automatic Call Distributor. It is a telephony system that automatically distributes incoming calls to a specific group of agents based on predefined rules and algorithms. ACD systems are commonly used in call centers to efficiently route calls to the appropriate agent based on factors such as agent skill, call priority, and available resources. They help to manage call volume, improve customer service, and increase agent productivity.
What other technologies are related to ACD?
ACD Competitor Technologies
Interactive Intelligence
Interactive Intelligence (now Genesys) offers contact center solutions that compete directly with ACD functionality.
Verint
Verint offers workforce optimization and engagement solutions that can include ACD-like features, making it a competitor.
Avaya
Avaya is a major provider of contact center solutions, including ACD functionality, and competes directly with other ACD vendors.
Genesys Cloud
Genesys Cloud is a cloud-based contact center platform that includes ACD capabilities, competing with other ACD solutions.
Five9
Five9 is a cloud contact center provider offering ACD functionality, thus competing directly.
NICE CXone
NICE CXone is a cloud-based customer experience platform that includes ACD capabilities and competes with other ACD solutions.
NICE
NICE provides contact center solutions, including ACD functionality, competing directly with other ACD vendors.
Genesys
Genesys is a major provider of contact center solutions, offering ACD functionality and related products.
Number of organizations that mention technology
1,416
ACD
67
Interactive Intelligence
1,637
Verint
3,820
Avaya
1,402
Genesys Cloud
1,580
Five9
578
NICE CXone
1,669
NICE
3,490
Genesys
ⓘ Tap on a tech to explore matching organizations
ACD Complementary Technologies
IVR
IVR systems are frequently used in conjunction with ACD systems to provide automated self-service options before routing calls to agents.
CTI
CTI integrates computer systems with telephone systems, enhancing ACD functionality with screen pops and improved call handling.
IVR/VRU
No summary available
IVR/VRU (Voice Response Unit) works with ACD to provide automated services, reducing the load on live agents.
Which job functions commonly mention ACD?
Telecom Engineer
1.1% of all Telecom Engineer jobs mention ACD
View 24
jobs on Sumble
Telecommunications Engineer
0.7% of all Telecommunications Engineer jobs mention ACD
View 20
jobs on Sumble
Call Center
0.1% of all Call Center jobs mention ACD
View 135
jobs on Sumble
Customer Support
0.1% of all Customer Support jobs mention ACD
View 522
jobs on Sumble
Accountant
569 Accountant jobs mention ACD
View 569
jobs on Sumble
Which organizations are mentioning ACD?
Metropolitan Transportation Authority
Transportation and Warehousing
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