ACD
What is ACD?
ACD stands for Automatic Call Distributor. It is a telephony system that automatically distributes incoming calls to a specific group of agents based on predefined rules and algorithms. ACD systems are commonly used in call centers to efficiently route calls to the appropriate agent based on factors such as agent skill, call priority, and available resources. They help to manage call volume, improve customer service, and increase agent productivity.
Which job functions mention ACD?
Which organizations are mentioning ACD?
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