Interactive Intelligence
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Explore more → **Interactive Intelligence**
What is Interactive Intelligence?
Interactive Intelligence was a software and cloud services company that specialized in communication, collaboration, and customer engagement solutions. Their flagship product, Customer Interaction Center (CIC), was an all-in-one IP communications software platform. The company was acquired by Genesys in 2016. Genesys continues to offer and evolve similar solutions for contact centers and enterprise communications.
What other technologies are related to Interactive Intelligence?
Interactive Intelligence Competitor Technologies
Aspect
Aspect provides contact center solutions that compete directly with Interactive Intelligence.
Avaya
Avaya is a major competitor in the contact center and unified communications market, offering similar solutions to Interactive Intelligence.
Genesys
Genesys is a direct competitor in the contact center software space, offering competing products and services.
Cisco
Cisco offers contact center and unified communications solutions that compete with Interactive Intelligence.
Number of organizations that mention technology
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Interactive Intelligence Complementary Technologies
CTI
CTI (Computer Telephony Integration) is a technology that integrates computer systems with telephone systems, enhancing contact center functionality, and can be used with Interactive Intelligence.
ACD
ACD (Automatic Call Distributor) is a core component of contact center solutions, and Interactive Intelligence's solutions incorporate ACD functionality.
VoIP
VoIP (Voice over Internet Protocol) is a technology used to deliver voice communications over IP networks, a foundational element of modern contact center solutions like Interactive Intelligence.
Number of organizations that mention technology
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Which job functions commonly mention Interactive Intelligence?
Telecom Engineer
0.2% of all Telecom Engineer jobs mention Interactive Intelligence
View 4
jobs on Sumble
Telecommunications Engineer
0.1% of all Telecommunications Engineer jobs mention Interactive Intelligence
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jobs on Sumble
Call Center
7 Call Center jobs mention Interactive Intelligence
View 7
jobs on Sumble
Customer Engineer
15 Customer Engineer jobs mention Interactive Intelligence
View 15
jobs on Sumble
Customer Support
16 Customer Support jobs mention Interactive Intelligence
View 16
jobs on Sumble
Which organizations are mentioning Interactive Intelligence?
Five9
Scientific and Technical Services
Johnson & Johnson
Health Care and Social Assistance
EDCi
Professional Services
Healthfirst (New York)
Finance and Insurance
Salesforce
Scientific and Technical Services
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