Interactive Intelligence Insights

What is Interactive Intelligence?

Interactive Intelligence was a software and cloud services company that specialized in communication, collaboration, and customer engagement solutions. Their flagship product, Customer Interaction Center (CIC), was an all-in-one IP communications software platform. The company was acquired by Genesys in 2016. Genesys continues to offer and evolve similar solutions for contact centers and enterprise communications.

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What other technologies are related to Interactive Intelligence?

Interactive Intelligence Competitor Technologies

Aspect

Aspect provides contact center solutions that compete directly with Interactive Intelligence.

mentioned alongside Interactive Intelligence in 2% (63) of relevant job posts

Avaya

Avaya is a major competitor in the contact center and unified communications market, offering similar solutions to Interactive Intelligence.

mentioned alongside Interactive Intelligence in 1% (77) of relevant job posts

Genesys

Genesys is a direct competitor in the contact center software space, offering competing products and services.

mentioned alongside Interactive Intelligence in 0% (70) of relevant job posts

Cisco

Cisco offers contact center and unified communications solutions that compete with Interactive Intelligence.

mentioned alongside Interactive Intelligence in 0% (96) of relevant job posts

Interactive Intelligence Complementary Technologies

CTI

CTI (Computer Telephony Integration) is a technology that integrates computer systems with telephone systems, enhancing contact center functionality, and can be used with Interactive Intelligence.

mentioned alongside Interactive Intelligence in 1% (51) of relevant job posts

ACD

ACD (Automatic Call Distributor) is a core component of contact center solutions, and Interactive Intelligence's solutions incorporate ACD functionality.

mentioned alongside Interactive Intelligence in 1% (52) of relevant job posts

VoIP

VoIP (Voice over Internet Protocol) is a technology used to deliver voice communications over IP networks, a foundational element of modern contact center solutions like Interactive Intelligence.

mentioned alongside Interactive Intelligence in 0% (66) of relevant job posts