Genesys Engage
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Explore more → **Genesys Engage**
What is Genesys Engage?
Genesys Engage is a cloud and on-premises customer experience (CX) platform. It provides omnichannel engagement, automation, and AI-powered capabilities to help businesses deliver personalized and proactive customer service across all channels, including voice, email, chat, messaging, and social media. It is commonly used by large enterprises to manage complex customer journeys, optimize agent performance, and improve customer satisfaction.
What other technologies are related to Genesys Engage?
Genesys Engage Competitor Technologies
Genesys Cloud
Genesys Cloud is a direct competitor as it's another cloud-based contact center platform offered by Genesys, providing similar functionalities to Genesys Engage.
Avaya
Avaya is a major competitor in the contact center and unified communications market, offering similar solutions to Genesys Engage.
Cisco
Cisco offers contact center solutions that compete directly with Genesys Engage in the enterprise market.
Number of organizations that mention technology
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Genesys Engage Complementary Technologies
IVR
Interactive Voice Response (IVR) systems are often integrated with Genesys Engage to automate call routing and provide self-service options.
SIP
Session Initiation Protocol (SIP) is a standard protocol used for voice and video communication, and is essential for Genesys Engage to connect calls.
Salesforce
Salesforce is a CRM platform often integrated with Genesys Engage to provide a unified view of customer interactions and data.
Number of organizations that mention technology
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Which job functions commonly mention Genesys Engage?
Consultant
46 Consultant jobs mention Genesys Engage
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jobs on Sumble
Customer Support
37 Customer Support jobs mention Genesys Engage
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jobs on Sumble
Systems Engineer
40 Systems Engineer jobs mention Genesys Engage
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jobs on Sumble
Engineer
237 Engineer jobs mention Genesys Engage
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jobs on Sumble
Software Engineer
117 Software Engineer jobs mention Genesys Engage
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jobs on Sumble
Which organizations are mentioning Genesys Engage?
Genesys
Scientific and Technical Services
Accenture in India
Professional Services
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