Genesys Engage Insights

What is Genesys Engage?

Genesys Engage is a cloud and on-premises customer experience (CX) platform. It provides omnichannel engagement, automation, and AI-powered capabilities to help businesses deliver personalized and proactive customer service across all channels, including voice, email, chat, messaging, and social media. It is commonly used by large enterprises to manage complex customer journeys, optimize agent performance, and improve customer satisfaction.

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What other technologies are related to Genesys Engage?

Genesys Engage Competitor Technologies

Genesys Cloud

Genesys Cloud is a direct competitor as it's another cloud-based contact center platform offered by Genesys, providing similar functionalities to Genesys Engage.

mentioned alongside Genesys Engage in 6% (279) of relevant job posts

Avaya

Avaya is a major competitor in the contact center and unified communications market, offering similar solutions to Genesys Engage.

mentioned alongside Genesys Engage in 1% (84) of relevant job posts

Cisco

Cisco offers contact center solutions that compete directly with Genesys Engage in the enterprise market.

mentioned alongside Genesys Engage in 0% (89) of relevant job posts

Genesys Engage Complementary Technologies

IVR

Interactive Voice Response (IVR) systems are often integrated with Genesys Engage to automate call routing and provide self-service options.

mentioned alongside Genesys Engage in 1% (69) of relevant job posts

SIP

Session Initiation Protocol (SIP) is a standard protocol used for voice and video communication, and is essential for Genesys Engage to connect calls.

mentioned alongside Genesys Engage in 0% (66) of relevant job posts

Salesforce

Salesforce is a CRM platform often integrated with Genesys Engage to provide a unified view of customer interactions and data.

mentioned alongside Genesys Engage in 0% (65) of relevant job posts