Tech Insights

Einstein Bots

Last updated May 16, 2025, generated by Sumble

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What is Einstein Bots?

Einstein Bots are AI-powered chatbots offered by Salesforce. They are designed to automate conversations, answer common questions, qualify leads, and provide customer support within the Salesforce ecosystem. They are commonly used to improve customer service, reduce support costs, and free up human agents to handle more complex issues.

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What other technologies are related to Einstein Bots?

Einstein Bots Competitor Technologies

Contact Lens provides conversational analytics that overlaps with some aspects of Einstein Bot's intelligent features and capabilities.

mentioned alongside Einstein Bots in 64% (254) of relevant job posts

Amazon Lex is a service for building conversational interfaces using voice and text, making it a direct competitor to Einstein Bots.

mentioned alongside Einstein Bots in 14% (259) of relevant job posts

Einstein Bots Complementary Technologies

Digital Channels

Einstein Bots can be deployed across various digital channels like chat, messaging apps, etc., enhancing the customer experience on these channels.

mentioned alongside Einstein Bots in 59% (345) of relevant job posts

Service Cloud Voice

Einstein Bots can be integrated with Service Cloud Voice to provide automated assistance and routing for voice interactions.

mentioned alongside Einstein Bots in 47% (336) of relevant job posts

Einstein Analytics

Einstein Analytics (now Tableau CRM) can be used to analyze bot performance and identify areas for improvement.

mentioned alongside Einstein Bots in 12% (358) of relevant job posts

Which job functions mention Einstein Bots?

Job function

Jobs mentioning Einstein Bots

Orgs mentioning Einstein Bots

Information Technology

0% (347) job posts

1 organizations

Salesforce Administrator

0% (340) job posts

66 organizations

Solutions Architect

0% (42) job posts

2 organizations

Cloud Engineer

0% (9) job posts

3 organizations

Engagement Manager

0% (4) job posts

1 organizations

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Which organizations are mentioning Einstein Bots?

Organization

Industry

Matching Teams

Matching People

Scientific and Technical Services

Scientific and Technical Services

Cognizant Technology Solutions

Professional Services

Professional Services

Professional Services

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