Tech Insights

Service Cloud Voice

Last updated May 16, 2025, generated by Sumble

Explore more →

What is Service Cloud Voice?

Service Cloud Voice is a Salesforce product that integrates telephony directly into the Service Cloud platform. It allows customer service agents to manage phone calls and digital channels (like chat and messaging) from a unified console. This provides a streamlined agent experience, improves efficiency, and enables more personalized customer interactions by providing a complete view of the customer's history and data.

Find organizations using Service Cloud Voice on Sumble →

What other technologies are related to Service Cloud Voice?

Service Cloud Voice Competitor Technologies

Twilio provides a cloud communications platform that offers similar functionalities to Service Cloud Voice, including voice, messaging, and video capabilities.

mentioned alongside Service Cloud Voice in 1% (52) of relevant job posts

Avaya offers contact center solutions that compete with Service Cloud Voice in providing telephony and customer communication services.

mentioned alongside Service Cloud Voice in 0% (59) of relevant job posts

Genesys offers contact center solutions that compete with Service Cloud Voice, providing features like routing, analytics, and agent management.

mentioned alongside Service Cloud Voice in 0% (61) of relevant job posts

Cisco offers contact center solutions that compete with Service Cloud Voice, providing features like voice, video, and collaboration tools.

mentioned alongside Service Cloud Voice in 0% (62) of relevant job posts

Service Cloud Voice Complementary Technologies

Einstein Bots can be integrated with Service Cloud Voice to provide automated support and deflect cases.

mentioned alongside Service Cloud Voice in 59% (336) of relevant job posts

Digital Channels

Service Cloud Voice integrates with other digital channels like chat, messaging, and social media for a unified agent experience.

mentioned alongside Service Cloud Voice in 54% (314) of relevant job posts

Amazon Connect Contact Lens enhances Service Cloud Voice with speech analytics and sentiment analysis.

mentioned alongside Service Cloud Voice in 64% (254) of relevant job posts

Which job functions mention Service Cloud Voice?

Job function

Jobs mentioning Service Cloud Voice

Orgs mentioning Service Cloud Voice

Information Technology

0% (455) job posts

1 organizations

Salesforce Administrator

0% (453) job posts

95 organizations

Solutions Architect

0% (51) job posts

5 organizations

Account Executive

0% (32) job posts

2 organizations

Engagement Manager

0% (4) job posts

1 organizations

See more or filter by date, location, industry, etc →

Which organizations are mentioning Service Cloud Voice?

Organization

Industry

Matching Teams

Matching People

Professional Services

Scientific and Technical Services

Information

Professional Services

Finance and Insurance

See more or filter by date, location, industry, etc →

This tech insight summary was produced by Sumble. We provide rich account intelligence data.

On our web app, we make a lot of our data available for browsing at no cost.

We have two paid products, Sumble Signals and Sumble Enrich, that integrate with your internal sales systems.

Sign in to continue exploring

or

Book a call to discuss your needs