Service Cloud Voice
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Explore more → **Service Cloud Voice**
What is Service Cloud Voice?
Service Cloud Voice is a Salesforce product that integrates telephony directly into the Service Cloud platform. It allows customer service agents to manage phone calls and digital channels (like chat and messaging) from a unified console. This provides a streamlined agent experience, improves efficiency, and enables more personalized customer interactions by providing a complete view of the customer's history and data.
What other technologies are related to Service Cloud Voice?
Service Cloud Voice Competitor Technologies
Twilio
Twilio provides a cloud communications platform that offers similar functionalities to Service Cloud Voice, including voice, messaging, and video capabilities.
Avaya
Avaya offers contact center solutions that compete with Service Cloud Voice in providing telephony and customer communication services.
Genesys
Genesys offers contact center solutions that compete with Service Cloud Voice, providing features like routing, analytics, and agent management.
Cisco
Cisco offers contact center solutions that compete with Service Cloud Voice, providing features like voice, video, and collaboration tools.
Number of organizations that mention technology
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Service Cloud Voice Complementary Technologies
Einstein Bots
Einstein Bots can be integrated with Service Cloud Voice to provide automated support and deflect cases.
Digital Channels
Service Cloud Voice integrates with other digital channels like chat, messaging, and social media for a unified agent experience.
Contact Lens
Amazon Connect Contact Lens enhances Service Cloud Voice with speech analytics and sentiment analysis.
Number of organizations that mention technology
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Which job functions commonly mention Service Cloud Voice?
Salesforce Administrator
0.4% of all Salesforce Administrator jobs mention Service Cloud Voice
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jobs on Sumble
Solutions Architect
51 Solutions Architect jobs mention Service Cloud Voice
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jobs on Sumble
Information Technology
455 Information Technology jobs mention Service Cloud Voice
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jobs on Sumble
Engagement Manager
4 Engagement Manager jobs mention Service Cloud Voice
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jobs on Sumble
Account Executive
32 Account Executive jobs mention Service Cloud Voice
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jobs on Sumble
Which organizations are mentioning Service Cloud Voice?
NeuraFlash
Professional Services
Salesforce
Scientific and Technical Services
Apexon
Professional Services
Citizens
Finance and Insurance
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