Tech Insights

Calabrio

Last updated May 16, 2025, generated by Sumble

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What is Calabrio?

Calabrio is a software company that provides workforce performance and customer experience solutions, primarily focused on contact centers. Their products include workforce management (WFM), quality management (QM), analytics, and customer feedback tools. These solutions help organizations optimize their workforce, improve agent performance, and gain insights into customer interactions to enhance the overall customer experience.

Find organizations using Calabrio on Sumble →

What other technologies are related to Calabrio?

Calabrio Competitor Technologies

Verint offers a competing suite of workforce engagement management solutions, including WFM, QM, and analytics.

mentioned alongside Calabrio in 7% (513) of relevant job posts

Pipkins provides workforce management software, directly competing with Calabrio's WFM capabilities.

mentioned alongside Calabrio in 51% (53) of relevant job posts

NICE offers a comprehensive CX platform with WFM, analytics, and other features that compete directly with Calabrio.

mentioned alongside Calabrio in 6% (345) of relevant job posts

Aspect provides contact center solutions including WFM and interaction management, putting them in competition with Calabrio.

mentioned alongside Calabrio in 8% (212) of relevant job posts

Teleopti, now part of Calabrio, was a competitor offering workforce management solutions.

mentioned alongside Calabrio in 16% (79) of relevant job posts

NICE WFM is a direct competitor specializing in workforce management, a core feature of Calabrio.

mentioned alongside Calabrio in 9% (118) of relevant job posts

IEX (now part of NICE) offered workforce management solutions that competed with Calabrio.

mentioned alongside Calabrio in 3% (123) of relevant job posts

Calabrio Complementary Technologies

Cisco Finesse is a contact center agent desktop that can integrate with Calabrio for call recording and quality management.

mentioned alongside Calabrio in 8% (70) of relevant job posts

Genesys provides contact center solutions that integrate with Calabrio for WFM and quality management.

mentioned alongside Calabrio in 2% (261) of relevant job posts

Cisco Unified Contact Center Express (UCCX) is a contact center platform that can integrate with Calabrio for recording and analytics.

mentioned alongside Calabrio in 5% (75) of relevant job posts

Which job functions mention Calabrio?

Job function

Jobs mentioning Calabrio

Orgs mentioning Calabrio

Human Resources

0% (303) job posts

114 organizations

Analyst

0% (216) job posts

96 organizations

Customer Support

0% (186) job posts

58 organizations

Call Center

0% (63) job posts

26 organizations

Quality Analyst

0% (29) job posts

16 organizations

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Which organizations are mentioning Calabrio?

Organization

Industry

Matching Teams

Matching People

Scientific and Technical Services

Professional Services

Health Care and Social Assistance

World Wide Technology

Professional Services

Health Care and Social Assistance

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