Genesys Orchestration Server Insights

What is Genesys Orchestration Server?

Genesys Orchestration Server is a component of the Genesys platform that provides customer journey orchestration capabilities. It allows businesses to define and automate customer interactions across various channels (e.g., voice, email, chat, SMS) based on context, customer data, and predefined business rules. It is commonly used to personalize customer experiences, optimize agent workflows, and improve overall customer satisfaction by guiding customers through desired journeys.

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What other technologies are related to Genesys Orchestration Server?

Genesys Orchestration Server Complementary Technologies

SCXML

SCXML is a state machine markup language that can be used to define call flows and other business logic within Genesys Orchestration Server. It is a standard way to represent complex decision-making processes.

mentioned alongside Genesys Orchestration Server in 35% (52) of relevant job posts

Genesys

Genesys is the vendor of Orchestration Server and provides a suite of related products. Orchestration Server works directly with other Genesys products in a contact center environment.

mentioned alongside Genesys Orchestration Server in 1% (148) of relevant job posts