What is Nexidia?

Nexidia, now part of Calabrio, was a company specializing in speech analytics and customer interaction analytics. Their technology analyzed audio and text-based interactions (like phone calls, chats, and emails) to extract valuable insights. Common uses included improving customer service, identifying sales opportunities, ensuring regulatory compliance, and gaining a deeper understanding of customer behavior and market trends. Its capabilities covered areas like call transcription, sentiment analysis, topic detection, and root cause analysis of customer issues.