# Companies using NICE WFM

1,080 companies use NICE WFM, based on their job posts and their employees' public profiles. Its share of job posts held steady in the three months to August 2026; 605 job posts named it from October 2025 to August 2026. Workforce management teams are its most common home.

Data as of November 9, 2026. Source: Sumble.

## Which companies name NICE WFM in the most job posts?

Among the companies with the most job posts naming NICE WFM are Concentrix (133), USAA (58) and Optum (56). Three of these five companies are in Professional Services.

| Company | Job posts | People | Recent job post |
|---|---:|---:|---|
| [Concentrix](https://sumble.com/orgs/concentrix) | 133 | 41 | "Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations." (Platform Engineer, Nov 5, 2026) |
| [USAA](https://sumble.com/orgs/usaa) | 58 | 2 | "(SAS, Tableau, NICE WFM, Genesys Decisions or capacity modeling tools etc.)" (Capacity Planner Senior, Nov 22, 2025) |
| [Optum](https://sumble.com/orgs/optum) | 56 | 7 | "Proficiency in workforce management tools such as NICE IEX, Aspect, and Microsoft Excel." (Workforce Management Analyst (Capacity Plan & Scheduling experience), Jun 1, 2026) |
| [Uline](https://sumble.com/orgs/uline) | 49 | 1 | "Support and administer enterprise applications, including Robotic Process Automation, NiCE Workforce Management and OpenText Exstream." (IT Applications Administrator, Jan 27, 2026) |
| [Sagility](https://sumble.com/orgs/sagility) | 41 | 1 | "Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is MUST." (analyst-rta, Jun 10, 2026) |

## Is hiring for NICE WFM growing?

NICE WFM's share of job posts is about the same as three months earlier: 0.30 in every 10,000 job posts from June to August 2026, against 0.32 from March to May. Its busiest month was May 2026, at 0.38.

| Month | Job posts naming it | All job posts | Per 10,000 job posts |
|---|---:|---:|---:|
| Oct 2025 | 52 | 1,413,673 | 0.37 |
| Nov 2025 | 56 | 1,822,119 | 0.31 |
| Dec 2025 | 33 | 1,236,103 | 0.27 |
| Jan 2026 | 61 | 1,828,002 | 0.33 |
| Feb 2026 | 66 | 1,856,647 | 0.36 |
| Mar 2026 | 55 | 1,850,711 | 0.30 |
| Apr 2026 | 47 | 1,728,886 | 0.27 |
| May 2026 | 69 | 1,821,509 | 0.38 |
| Jun 2026 | 57 | 1,909,496 | 0.30 |
| Jul 2026 | 60 | 1,815,180 | 0.33 |
| Aug 2026 | 49 | 1,835,698 | 0.27 |

## How many companies named NICE WFM in a job post for the first time in recent months?

In the three months to August 2026, 38 companies posted about NICE WFM for the first time. From March to May, 37 did. The 38 from June to August are 6.6% of all 575 companies whose job posts name it.

| Period | Companies naming it in a job post for the first time |
|---|---:|
| March to May 2026 | 37 |
| June to August 2026 | 38 |
| October 2025 to August 2026 | 117 |

Companies whose first job post naming it appeared in that period. Recruiters, staffing firms and job boards are left out.

## How do we know which companies use NICE WFM?

575 of the 1,080 companies name NICE WFM in their own job posts. The other 505 show up because employees list it on their profiles. 155 show up in both job posts and employees' profiles.

| How we know | Companies | Share |
|---|---:|---:|
| Job posts name NICE WFM | 575 | 53% |
| Employees' profiles list NICE WFM | 505 | 47% |

## What size are the companies that use NICE WFM?

Big companies stand out among NICE WFM users: companies with more than 5,000 employees are 37% of them, against 23% on the typical tech page. 74 of its companies have fewer than 50 employees.

| Size | Share | Typical tech page |
|---|---:|---:|
| Under 50 employees | 6.9% | 22% |
| 50 to 999 | 29% | 38% |
| 1,000 to 5,000 | 27% | 17% |
| Over 5,000 | 37% | 23% |

## Where are NICE WFM companies based?

NICE WFM is concentrated in the United States, home to 58% of the companies that use it. Its companies are based in 63 countries and territories.

| Country | Companies | Share | Typical tech page |
|---|---:|---:|---:|
| United States | 605 | 58% | 43% |
| United Kingdom | 75 | 7.2% | 6.4% |
| Canada | 72 | 6.9% | 3.6% |
| India | 36 | 3.5% | 6.9% |
| The Netherlands | 31 | 3% | 2% |
| Australia | 23 | 2.2% | 2.2% |

## Which teams work with NICE WFM?

The teams named most often in NICE WFM job posts are workforce management, WFM and workforce management (WFM). Operations teams come fourth, at 13 companies.

| Team | Companies |
|---|---:|
| Workforce management | 60 |
| WFM | 38 |
| Workforce management (WFM) | 14 |
| Operations | 13 |
| Resource planning | 10 |
| Customer service | 7 |

## Which roles mention NICE WFM most?

Operations and Data Analyst roles account for 35% of the job posts that name NICE WFM. The top four roles cover 49% of these job posts.

| Role | Share | Oct 2025 to Aug 2026 | Mar to May 2026 | Jun to Aug 2026 |
|---|---:|---:|---:|---:|
| Operations | 27% | 161 | 41 | 46 |
| Data Analyst | 8.3% | 50 | 14 | 18 |
| Analyst | 7.6% | 46 | 13 | 13 |
| Human Resources | 6.9% | 42 | 13 | 14 |
| Call Center | 4.1% | 25 | 10 | 4 |
| Customer Support | 3.3% | 20 | 4 | 6 |

## Which companies started naming NICE WFM in job posts recently?

Between April and August 2026, 60 companies with 50 or more employees first named NICE WFM in a job post, 21 of them with more than 5,000 employees. Entain India leads the new mid-market companies, with 4 job posts from April to August.

| Group | Company | Job posts, April to August 2026 |
|---|---|---:|
| Commercial | [Catawiki](https://sumble.com/orgs/catawiki) | 2 |
| Commercial | [E2 Consulting Engineers, LP](https://sumble.com/orgs/e2-consulting-engineers) | 2 |
| Commercial | [CEF Solutions Inc.](https://sumble.com/orgs/cef-solutions) | 2 |
| Commercial | [papernest](https://sumble.com/orgs/papernest) | 1 |
| Commercial | [Colibri Group](https://sumble.com/orgs/colibri-group-3) | 1 |
| Mid-market | [Entain India](https://sumble.com/orgs/entain-india) | 4 |
| Mid-market | [Insulet Corporation](https://sumble.com/orgs/insulet) | 2 |
| Mid-market | [EchoStar Corporation](https://sumble.com/orgs/echostar) | 2 |
| Mid-market | [The Knot Worldwide](https://sumble.com/orgs/knot-worldwide) | 2 |
| Mid-market | [Servinform](https://sumble.com/orgs/servinform) | 2 |
| Enterprise | [FedEx](https://sumble.com/orgs/fedex-services) | 3 |
| Enterprise | [Alorica](https://sumble.com/orgs/alorica) | 3 |
| Enterprise | [Ministry of Justice UK](https://sumble.com/orgs/ministry-of-justice-uk) | 2 |
| Enterprise | [eClerx](https://sumble.com/orgs/eclerx) | 2 |
| Enterprise | [Etsy](https://sumble.com/orgs/etsy) | 2 |

Companies that named NICE WFM in a job post for the first time between April and August 2026, ranked by their job posts in those months. AI-native companies get a group of their own, whatever their size. Recruiters and job boards are left out.

## What else do NICE WFM companies use?

6% of NICE WFM companies also use Aspect eWFM, against 0.18% of similar companies. CallMiner comes second, 33 times as common as usual, at 6%.

| Tool | Companies | Also name it | Typical | Times as common |
|---|---:|---:|---:|---:|
| Aspect eWFM | 22 | 6% | 0.18% | 34 times |
| CallMiner | 22 | 6% | 0.18% | 33 times |
| Teleopti | 29 | 7.9% | 0.28% | 28 times |
| NICE CXone | 68 | 18% | 0.77% | 24 times |
| Verint | 214 | 58% | 2.6% | 23 times |
| NICE inContact | 56 | 15% | 0.7% | 22 times |
| Calabrio | 88 | 24% | 1.2% | 20 times |
| NICE | 146 | 40% | 2.6% | 15 times |

Shares are out of the 369 companies whose job posts name NICE WFM, not counting firms whose job posts name almost every technology.

## Which project themes come up in NICE WFM job posts?

Apart from broad digital transformation work, Cloud Cost Optimization comes up most in job posts naming NICE WFM, in 10 of them. Broad digital transformation work shows up in 51 of its job posts.

| Project theme | Job posts |
|---|---:|
| Digital Transformation | 51 |
| Cloud Cost Optimization | 10 |
| Data Infrastructure Migration | 6 |
| Generative AI | 6 |

## About this data

Sumble built this page. Sumble gives sales, marketing and other GTM teams technographics and hiring signals for the companies they sell to: the technologies each company uses, which teams are hiring and for what, and who reports to whom. That helps a team know who to contact, why now, and what to say.

Sumble covers more than 3.6 million companies, 93 million job posts collected since 2022 and 194 million employee profiles, and tracks more than 37,000 technologies. It finds which technologies a company uses by reading its job posts and its employees' public profiles.

Sumble has a free plan, and the same data is available through its API and MCP server.

A company counts when its own job posts or its employees' public profiles name the technology. Hiring is that technology's share of all job posts collected each month. Quotes are copied word for word from the companies' job posts.

Every figure on this page comes from Sumble's own analysis, and you won't find it outside Sumble.