What is Aspect eWFM?

Aspect eWFM, now part of Alvaria, is a workforce management (WFM) solution designed to help organizations optimize their workforce scheduling, forecasting, and employee engagement. It's commonly used in contact centers and other industries with large hourly workforces to improve efficiency, reduce labor costs, and enhance customer service by ensuring the right number of agents are available at the right times. It includes features for forecasting workload, creating optimized schedules, managing employee time-off requests, and tracking real-time adherence to schedules.