WFM
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Explore more → **WFM**
What is WFM?
WFM typically stands for Workforce Management. It's a set of processes used to optimize the productivity of employees. This involves forecasting workload, scheduling staff, tracking time and attendance, and managing employee performance. Common uses include call centers, retail, and any organization with a large, variable workforce.
What other technologies are related to WFM?
WFM Competitor Technologies
Genesys Cloud
Genesys Cloud offers workforce engagement management (WEM) features that overlap with WFM functionality, making it a competitor.
NICE inContact
NICE inContact offers workforce optimization suites that compete directly with WFM solutions.
Genesys
Genesys provides WFM solutions as part of their overall customer experience platform.
NICE
NICE offers a comprehensive WFO suite, including WFM capabilities, competing directly in the WFM space.
Verint
Verint provides workforce management solutions that directly compete with other WFM offerings.
Avaya
Avaya offers WFM solutions as part of their broader communication and collaboration platform.
Aspect
Aspect (now owned by Alvaria) provides workforce management software that competes in the same market.
Five9
Five9 provides workforce management as part of their CCaaS offering which makes them a competitor.
Number of organizations that mention technology
1,134
WFM
1,402
Genesys Cloud
499
NICE inContact
3,490
Genesys
1,669
NICE
1,637
Verint
3,820
Avaya
753
Aspect
1,580
Five9
ⓘ Tap on a tech to explore matching organizations
WFM Complementary Technologies
IVR/VRU
No summary available
IVR/VRU systems provide call routing and self-service capabilities that are often used in conjunction with WFM to optimize agent utilization.
Dialer
Dialers automate outbound calling, which can be integrated with WFM to schedule agents for outbound campaigns.
ACD
ACD systems distribute inbound calls to agents, and the data from ACD is used by WFM for forecasting and scheduling.
Which job functions commonly mention WFM?
Payroll
0.1% of all Payroll jobs mention WFM
View 103
jobs on Sumble
Customer Support
260 Customer Support jobs mention WFM
View 260
jobs on Sumble
Consultant
142 Consultant jobs mention WFM
View 142
jobs on Sumble
Analyst
239 Analyst jobs mention WFM
View 239
jobs on Sumble
Operations
510 Operations jobs mention WFM
View 510
jobs on Sumble
Which organizations are mentioning WFM?
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