UCCX Insights | Sumble

What is UCCX?

Cisco Unified Contact Center Express (UCCX) is a single-server, entry-level contact center solution providing inbound and outbound voice and digital channel capabilities. It integrates with Cisco's Unified Communications Manager (CUCM) to provide features like automatic call distribution (ACD), interactive voice response (IVR), agent management, reporting, and digital channel support. UCCX is commonly used by small to medium-sized businesses to manage customer interactions, improve customer service, and increase agent productivity.

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What other technologies are related to UCCX?

UCCX Competitor Technologies

UCCE

Cisco Unified Contact Center Enterprise (UCCE) is a more robust and scalable contact center solution that competes with UCCX for larger deployments.

mentioned alongside UCCX in 40% (281) of relevant job posts

PCCE

Packaged Contact Center Enterprise (PCCE) is another Cisco contact center offering that can compete with UCCX, especially in mid-sized deployments, depending on specific needs.

mentioned alongside UCCX in 57% (116) of relevant job posts

Cisco UCCE

Cisco Unified Contact Center Enterprise (UCCE) is a more robust and scalable contact center solution that competes with UCCX for larger deployments.

mentioned alongside UCCX in 19% (95) of relevant job posts

Webex Contact Center

Webex Contact Center is a cloud-based contact center solution that directly competes with UCCX.

mentioned alongside UCCX in 22% (53) of relevant job posts

UCCX Complementary Technologies

CUCM

Cisco Unified Communications Manager (CUCM) provides call processing for UCCX, it's a fundamental component of the overall solution.

mentioned alongside UCCX in 23% (735) of relevant job posts

CUC

Cisco Unity Connection (CUC) provides voicemail capabilities and integrates with UCCX for call handling and routing.

mentioned alongside UCCX in 37% (228) of relevant job posts

Unity Connection

Unity Connection is a voicemail and unified messaging platform that commonly integrates with UCCX for providing voicemail services to agents and callers.

mentioned alongside UCCX in 20% (195) of relevant job posts