Cisco UCCE
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Explore more → **Cisco UCCE**
What is Cisco UCCE?
Cisco Unified Contact Center Enterprise (UCCE) is a comprehensive IP-based contact center solution that provides intelligent call routing, sophisticated self-service options, and agent management capabilities. It is commonly used by large enterprises to manage high volumes of customer interactions across multiple channels, such as voice, email, chat, and social media, with the goal of improving customer satisfaction and agent productivity.
What other technologies are related to Cisco UCCE?
Cisco UCCE Competitor Technologies
UCCX
Unified Contact Center Express (UCCX) is Cisco's contact center solution for smaller deployments, competing with UCCE in some market segments.
Genesys
Genesys offers competing contact center solutions.
Amazon Connect
Amazon Connect is a cloud-based contact center service that directly competes with UCCE.
Avaya
Avaya provides competing contact center solutions.
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Cisco UCCE Complementary Technologies
UCCH
No summary available
Unified Contact Center Hosted (UCCH) is a cloud-based contact center solution that can integrate with UCCE.
PCCE
Packaged Contact Center Enterprise (PCCE) is a pre-packaged version of UCCE, offering a simplified deployment model.
CVP
Cisco Voice Portal (CVP) is a key component of UCCE, providing IVR and self-service capabilities.
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Which job functions commonly mention Cisco UCCE?
Telecom Engineer
0.1% of all Telecom Engineer jobs mention Cisco UCCE
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jobs on Sumble
Telecommunications Engineer
0.1% of all Telecommunications Engineer jobs mention Cisco UCCE
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jobs on Sumble
Customer Engineer
42 Customer Engineer jobs mention Cisco UCCE
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jobs on Sumble
Customer Support
45 Customer Support jobs mention Cisco UCCE
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jobs on Sumble
Engineer
194 Engineer jobs mention Cisco UCCE
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jobs on Sumble
Which organizations are mentioning Cisco UCCE?
Cisco Systems
Scientific and Technical Services
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