PCCE Insights | Sumble

What is PCCE?

PCCE typically refers to Packaged Contact Center Enterprise, which is a pre-designed and pre-configured contact center solution based on Cisco's Unified Contact Center Enterprise (UCCE) platform. It's designed to be easier and faster to deploy than a fully customized UCCE implementation. PCCE offers a comprehensive suite of features, including Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and reporting capabilities, used for managing inbound and outbound customer interactions.

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What other technologies are related to PCCE?

PCCE Competitor Technologies

UCCH

Unified Contact Center Hosted (UCCH) is a cloud-based contact center solution and directly competes with PCCE.

mentioned alongside PCCE in 64% (55) of relevant job posts

UCCE

Unified Contact Center Enterprise (UCCE) is an on-premise contact center solution, and a main competitor to PCCE.

mentioned alongside PCCE in 14% (100) of relevant job posts

Cisco UCCE

Cisco Unified Contact Center Enterprise (UCCE) is an on-premise contact center solution and is a main competitor to PCCE.

mentioned alongside PCCE in 14% (69) of relevant job posts

UCCX

Unified Contact Center Express (UCCX) is another Cisco contact center solution, primarily aimed at smaller businesses, and thus a partial competitor.

mentioned alongside PCCE in 8% (116) of relevant job posts

PCCE Complementary Technologies

CUCM

Cisco Unified Communications Manager (CUCM) provides call control and is often integrated with PCCE to provide telephony services; thus complementary.

mentioned alongside PCCE in 3% (104) of relevant job posts

SIP

Session Initiation Protocol (SIP) is a signaling protocol used in VoIP and can be used by PCCE for communication; thus, complementary.

mentioned alongside PCCE in 0% (122) of relevant job posts