Cisco Unified Communications Manager (CUCM) is a software-based, IP telephony call-processing system. It provides voice, video, mobility, and web conferencing services. CUCM is commonly used by enterprises to manage their internal and external communication infrastructure, replacing traditional PBX systems with a more flexible and feature-rich IP-based solution. It handles call routing, signaling, and various features like voicemail, presence, and unified messaging.
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