UCCE
What is UCCE?
Cisco Unified Contact Center Enterprise (UCCE) is a comprehensive IP-based contact center solution that provides intelligent call routing, sophisticated call treatment, network-to-desktop CTI, and integrated management reporting. It's commonly used by large enterprises to manage high volumes of inbound and outbound customer interactions across multiple channels, such as voice, email, chat, and social media. UCCE aims to improve agent productivity, enhance customer experience, and optimize contact center operations.
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