Avaya CMS
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Explore more → **Avaya CMS**
What is Avaya CMS?
Avaya CMS (Call Management System) is a reporting and analysis platform for contact centers. It collects and analyzes data from Avaya communication systems, providing insights into agent performance, call traffic, and customer interactions. This information is used to optimize staffing levels, improve service quality, and make data-driven decisions to enhance overall contact center efficiency.
What other technologies are related to Avaya CMS?
Avaya CMS Competitor Technologies
Aspect eWFM
Aspect eWFM (now Alvaria) is a workforce management solution that competes with Avaya CMS in optimizing contact center staffing and scheduling.
IEX
IEX (now part of NICE) was a workforce management solution and a direct competitor to Avaya CMS.
Blue Pumpkin
Blue Pumpkin (acquired by Verint) offered workforce management solutions, competing with Avaya CMS in optimizing contact center operations.
eWFM
eWFM is a general term for workforce management, and solutions in this space compete with Avaya CMS's reporting and management capabilities.
Verint
Verint provides workforce management and analytics solutions that compete directly with Avaya CMS.
Aspect
Aspect (now Alvaria) offers contact center solutions, including WFM, that compete with Avaya CMS.
NICE WFM
NICE WFM is a workforce management solution that directly competes with Avaya CMS in contact center optimization.
Genesys
Genesys provides a comprehensive suite of contact center solutions, including WFM, that compete with Avaya CMS.
Number of organizations that mention technology
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Avaya CMS Complementary Technologies
Avaya
Avaya is the vendor of Avaya CMS. Their other products, such as communication platforms, are complementary as they integrate with CMS for data and reporting.
Microsoft Excel
Microsoft Excel can be used to analyze data exported from Avaya CMS, making it a complementary tool for reporting and analysis.
Microsoft Power BI
Microsoft Power BI can be used to create interactive dashboards and reports using data from Avaya CMS.
Number of organizations that mention technology
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Which job functions commonly mention Avaya CMS?
Telecom Engineer
0.2% of all Telecom Engineer jobs mention Avaya CMS
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jobs on Sumble
Analyst
164 Analyst jobs mention Avaya CMS
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jobs on Sumble
Customer Support
48 Customer Support jobs mention Avaya CMS
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jobs on Sumble
IT Support
28 IT Support jobs mention Avaya CMS
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jobs on Sumble
Human Resources
87 Human Resources jobs mention Avaya CMS
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jobs on Sumble
Which organizations are mentioning Avaya CMS?
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