Avaya CMS Insights

What is Avaya CMS?

Avaya CMS (Call Management System) is a reporting and analysis platform for contact centers. It collects and analyzes data from Avaya communication systems, providing insights into agent performance, call traffic, and customer interactions. This information is used to optimize staffing levels, improve service quality, and make data-driven decisions to enhance overall contact center efficiency.

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What other technologies are related to Avaya CMS?

Avaya CMS Competitor Technologies

Aspect eWFM

Aspect eWFM (now Alvaria) is a workforce management solution that competes with Avaya CMS in optimizing contact center staffing and scheduling.

mentioned alongside Avaya CMS in 20% (86) of relevant job posts

IEX

IEX (now part of NICE) was a workforce management solution and a direct competitor to Avaya CMS.

mentioned alongside Avaya CMS in 5% (215) of relevant job posts

Blue Pumpkin

Blue Pumpkin (acquired by Verint) offered workforce management solutions, competing with Avaya CMS in optimizing contact center operations.

mentioned alongside Avaya CMS in 9% (55) of relevant job posts

eWFM

eWFM is a general term for workforce management, and solutions in this space compete with Avaya CMS's reporting and management capabilities.

mentioned alongside Avaya CMS in 7% (61) of relevant job posts

Verint

Verint provides workforce management and analytics solutions that compete directly with Avaya CMS.

mentioned alongside Avaya CMS in 2% (162) of relevant job posts

Aspect

Aspect (now Alvaria) offers contact center solutions, including WFM, that compete with Avaya CMS.

mentioned alongside Avaya CMS in 3% (96) of relevant job posts

NICE WFM

NICE WFM is a workforce management solution that directly competes with Avaya CMS in contact center optimization.

mentioned alongside Avaya CMS in 4% (59) of relevant job posts

Genesys

Genesys provides a comprehensive suite of contact center solutions, including WFM, that compete with Avaya CMS.

mentioned alongside Avaya CMS in 1% (94) of relevant job posts

Avaya CMS Complementary Technologies

Avaya

Avaya is the vendor of Avaya CMS. Their other products, such as communication platforms, are complementary as they integrate with CMS for data and reporting.

mentioned alongside Avaya CMS in 0% (58) of relevant job posts

Microsoft Excel

Microsoft Excel can be used to analyze data exported from Avaya CMS, making it a complementary tool for reporting and analysis.

mentioned alongside Avaya CMS in 0% (479) of relevant job posts

Microsoft Power BI

Microsoft Power BI can be used to create interactive dashboards and reports using data from Avaya CMS.

mentioned alongside Avaya CMS in 0% (90) of relevant job posts