Tech Insights

eWFM

Last updated , generated by Sumble
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What is eWFM?

eWFM typically refers to 'Enterprise Workforce Management'. It encompasses software and processes used by organizations to optimize their workforce. This includes tasks like forecasting workload, scheduling employees, tracking time and attendance, managing absences, and analyzing performance. The goal is to ensure the right number of employees with the appropriate skills are available at the right time to meet business demands, while also controlling labor costs and improving employee satisfaction.

What other technologies are related to eWFM?

eWFM Competitor Technologies

IEX (now part of Verint) is a workforce management software, directly competing with eWFM.
mentioned alongside eWFM in 14% (559) of relevant job posts
Blue Pumpkin (acquired by Verint) was a workforce optimization and management solution, a direct competitor.
mentioned alongside eWFM in 23% (145) of relevant job posts
Aspect (now Alvaria) offers workforce management solutions, directly competing with eWFM.
mentioned alongside eWFM in 5% (148) of relevant job posts
Verint offers workforce management solutions, directly competing with eWFM.
mentioned alongside eWFM in 2% (165) of relevant job posts
Genesys provides workforce engagement management solutions, directly competing with eWFM.
mentioned alongside eWFM in 1% (193) of relevant job posts

eWFM Complementary Technologies

Avaya CMS Supervisor provides real-time and historical reporting on contact center activity, which can complement eWFM by providing data for forecasting and scheduling.
mentioned alongside eWFM in 95% (71) of relevant job posts
Avaya provides communication platforms that generate data used by eWFM for forecasting and scheduling.
mentioned alongside eWFM in 2% (256) of relevant job posts
Avaya CMS provides contact center reporting data that can be used by eWFM for forecasting and scheduling.
mentioned alongside eWFM in 7% (61) of relevant job posts

Which organizations are mentioning eWFM?

Organization
Industry
Matching Teams
Matching People
eWFM
Percepta
Scientific and Technical Services

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