Speech Analytics Insights

What is Speech Analytics?

Speech analytics is the process of analyzing recorded conversations to gain insights. It is commonly used in call centers to improve agent performance, identify customer trends, and ensure regulatory compliance by automatically transcribing and categorizing calls. It is also used in areas such as market research to analyze focus group discussions.

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What other technologies are related to Speech Analytics?

Speech Analytics Competitor Technologies

Text Analytics

Text analytics performs similar functions to speech analytics, but on text-based data (e.g., chat logs, emails) instead of audio. Hence, it's a competitor for analytics needs.

mentioned alongside Speech Analytics in 6% (61) of relevant job posts

Verint

Verint offers competing speech analytics solutions.

mentioned alongside Speech Analytics in 1% (87) of relevant job posts

Genesys

Genesys offers competing speech analytics solutions.

mentioned alongside Speech Analytics in 0% (65) of relevant job posts

Speech Analytics Complementary Technologies

Call Recording

Call recording provides the audio data that speech analytics processes. Therefore, it is complementary to speech analytics.

mentioned alongside Speech Analytics in 12% (94) of relevant job posts

IVR

IVR systems often integrate with speech analytics to improve customer experience and optimize call routing. Therefore, it is complementary to speech analytics.

mentioned alongside Speech Analytics in 2% (156) of relevant job posts

Workforce Management

WFM systems can leverage speech analytics insights to improve agent scheduling, training, and overall performance. Thus it is complementary.

mentioned alongside Speech Analytics in 4% (71) of relevant job posts