Speech Analytics
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Explore more → **Speech Analytics**
What is Speech Analytics?
Speech analytics is the process of analyzing recorded conversations to gain insights. It is commonly used in call centers to improve agent performance, identify customer trends, and ensure regulatory compliance by automatically transcribing and categorizing calls. It is also used in areas such as market research to analyze focus group discussions.
What other technologies are related to Speech Analytics?
Speech Analytics Competitor Technologies
Text Analytics
Text analytics performs similar functions to speech analytics, but on text-based data (e.g., chat logs, emails) instead of audio. Hence, it's a competitor for analytics needs.
Verint
Verint offers competing speech analytics solutions.
Genesys
Genesys offers competing speech analytics solutions.
Number of organizations that mention technology
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Speech Analytics Complementary Technologies
Call Recording
Call recording provides the audio data that speech analytics processes. Therefore, it is complementary to speech analytics.
IVR
IVR systems often integrate with speech analytics to improve customer experience and optimize call routing. Therefore, it is complementary to speech analytics.
Workforce Management
WFM systems can leverage speech analytics insights to improve agent scheduling, training, and overall performance. Thus it is complementary.
Number of organizations that mention technology
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Which job functions commonly mention Speech Analytics?
Telecommunications Engineer
0.2% of all Telecommunications Engineer jobs mention Speech Analytics
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jobs on Sumble
AI Engineer
28 AI Engineer jobs mention Speech Analytics
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jobs on Sumble
Strategy
59 Strategy jobs mention Speech Analytics
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jobs on Sumble
Customer Support
77 Customer Support jobs mention Speech Analytics
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jobs on Sumble
Customer Success
85 Customer Success jobs mention Speech Analytics
View 85
jobs on Sumble
Which organizations are mentioning Speech Analytics?
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