Tech Insights

Workforce Management

Last updated , generated by Sumble
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What is Workforce Management?

Workforce Management (WFM) encompasses a set of processes designed to optimize employee productivity and reduce labor costs. It typically involves forecasting labor demand, scheduling employees, tracking time and attendance, managing employee absence, and analyzing workforce performance. WFM systems help organizations ensure they have the right number of employees, with the right skills, at the right time, to meet business needs while minimizing labor expenses and improving employee satisfaction.

What other technologies are related to Workforce Management?

Workforce Management Competitor Technologies

UKG Pro offers workforce management solutions that compete with other WFM platforms.
mentioned alongside Workforce Management in 2% (100) of relevant job posts
UKG provides workforce management solutions, thus is a direct competitor.
mentioned alongside Workforce Management in 0% (51) of relevant job posts

Workforce Management Complementary Technologies

ACDs route incoming calls to the appropriate agent, improving workforce efficiency.
mentioned alongside Workforce Management in 73% (127) of relevant job posts
VRUs handle basic customer interactions, freeing up agents for more complex tasks.
mentioned alongside Workforce Management in 63% (127) of relevant job posts
Call recording provides data for quality monitoring and agent performance evaluation.
mentioned alongside Workforce Management in 13% (108) of relevant job posts

Which job functions mention Workforce Management?

Job function
Jobs mentioning Workforce Management
Orgs mentioning Workforce Management
Human Resources Information System

Which organizations are mentioning Workforce Management?

Organization
Industry
Matching Teams
Matching People
Workforce Management
REA Group
Scientific and Technical Services
Workforce Management
UNC Health
Health Care and Social Assistance

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