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Google CCAI

Google CCAI

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**Google CCAI**

What is Google CCAI?

Google Cloud Contact Center AI (CCAI) is a suite of AI solutions designed to improve customer service in contact centers. It includes Dialogflow CX (a conversational AI platform for building virtual agents), Agent Assist (which provides real-time assistance to human agents), and Insights (which analyzes contact center data to identify areas for improvement). CCAI is commonly used to automate customer interactions, provide agents with relevant information, and gain insights into customer behavior and contact center performance.

Find 166 organizations using Google CCAI on Sumble →

What other technologies are related to Google CCAI?

Google CCAI Competitor Technologies

Amazon Lex
Amazon Lex
Amazon Lex is a service for building conversational interfaces into any application using voice and text, directly competing with Google CCAI.
Nuance
Nuance
Nuance provides conversational AI solutions, including virtual assistants and customer engagement platforms, making it a competitor to Google CCAI.
Genesys Cloud
Genesys Cloud
Genesys Cloud is a cloud-based contact center platform that includes AI-powered virtual assistants and chatbots, placing it in direct competition with Google CCAI.
Number of organizations that mention technology
166
Google CCAI
499
Amazon Lex
565
Nuance
1,402
Genesys Cloud
ⓘ Tap on a tech to explore matching organizations

Google CCAI Complementary Technologies

Amazon Connect
Amazon Connect
Amazon Connect is a cloud-based contact center that can integrate with CCAI, providing a platform for deploying and managing AI-powered agents; therefore, it can be complementary.
Genesys
Genesys
Genesys provides contact center solutions that can integrate with CCAI to enhance customer service and automate interactions; thus it can be complementary.
IVR
IVR (Interactive Voice Response) systems can be enhanced by CCAI, which can provide more intelligent and personalized interactions. Therefore, it's complementary.
Number of organizations that mention technology
166
Google CCAI
1,399
Amazon Connect
3,490
Genesys
2,721
IVR
ⓘ Tap on a tech to explore matching organizations

Which job functions commonly mention Google CCAI?

Architect
0.0% of all Architect jobs mention Google CCAI
View 34 jobs on Sumble
AI Engineer
0.0% of all AI Engineer jobs mention Google CCAI
View 18 jobs on Sumble
Solutions Architect
0.0% of all Solutions Architect jobs mention Google CCAI
View 26 jobs on Sumble
Software Architect
0.0% of all Software Architect jobs mention Google CCAI
View 25 jobs on Sumble
Customer Support
0.0% of all Customer Support jobs mention Google CCAI
View 46 jobs on Sumble
See more or filter by date, location, industry, etc →

Which organizations are mentioning Google CCAI?

Google CCAI
Avtex Solutions
Scientific and Technical Services
11 teams
mention Google CCAI
↗
 1 people
use Google CCAI
↗
Google CCAI
Verizon
Information
7 teams
mention Google CCAI
↗
 1 people
use Google CCAI
↗
Google CCAI
Accenture
Professional Services
6 teams
mention Google CCAI
↗
 3 people
use Google CCAI
↗
Google CCAI
Brightspeed
Information
4 teams
mention Google CCAI
↗
 2 people
use Google CCAI
↗
Google CCAI
Accenture in the Philippines
Professional Services
4 teams
mention Google CCAI
↗
 1 people
use Google CCAI
↗
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Summary powered by Sumble

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