Knowledgebase Insights

What is Knowledgebase?

A knowledge base is a centralized repository of information, typically about a specific subject, product, or service. It's designed to be easily searchable and accessible, allowing users to quickly find answers to their questions and solve problems independently. Knowledge bases are commonly used for customer support, internal documentation, and sharing expertise within an organization.

Find organizations using Knowledgebase on Sumble →

What other technologies are related to Knowledgebase?

Knowledgebase Competitor Technologies

IEX

IEX is a Workforce Management platform and is a direct competitor.

mentioned alongside Knowledgebase in 1% (53) of relevant job posts

NICE

NICE offers a competing Workforce Management (WFM) platform.

mentioned alongside Knowledgebase in 1% (53) of relevant job posts

Verint

Verint provides a competing Workforce Management (WFM) platform.

mentioned alongside Knowledgebase in 1% (53) of relevant job posts

Knowledgebase Complementary Technologies

ACD

ACD (Automatic Call Distributor) systems route calls to agents and provide call data, making them complementary to WFM solutions. WFM can use ACD data to forecast workloads.

mentioned alongside Knowledgebase in 1% (53) of relevant job posts

CRM

CRM (Customer Relationship Management) systems store customer data and interaction history. This data can be valuable for Workforce Management in predicting workload and optimizing staffing.

mentioned alongside Knowledgebase in 0% (76) of relevant job posts

Microsoft Power BI

Microsoft Power BI is a business analytics service that can be used to visualize and analyze workforce data from a WFM solution.

mentioned alongside Knowledgebase in 0% (54) of relevant job posts