OTRS
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Explore more → **OTRS**
What is OTRS?
OTRS (Open Ticket Request System) is an open-source ticket management system used for managing customer service requests, internal IT support, and other communication workflows. It helps organizations track, prioritize, and resolve issues efficiently by providing a centralized platform for handling inquiries and requests.
What other technologies are related to OTRS?
OTRS Competitor Technologies
GLPI
GLPI is an open-source IT asset management and service desk system, directly competing with OTRS in the ITSM space.
Remedy
Remedy is a comprehensive ITSM platform that competes with OTRS in providing service management capabilities.
ServiceNow
ServiceNow is a major ITSM platform and a direct competitor to OTRS, offering a wide range of service management capabilities.
Zendesk
Zendesk is a customer service platform that competes with OTRS, especially in customer-facing support scenarios.
Jira
Jira is a project management tool with service desk capabilities, thus competing with OTRS to some extent, especially when used for internal IT support.
Number of organizations that mention technology
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OTRS Complementary Technologies
TeamViewer
TeamViewer is a remote support tool that can be integrated with OTRS to provide remote assistance to users.
Nagios
Nagios is a monitoring system that can be integrated with OTRS to create tickets based on alerts, thereby complementing OTRS.
Zabbix
Zabbix is an enterprise-level monitoring solution that can be used in conjunction with OTRS, creating tickets based on alerts.
Number of organizations that mention technology
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Which job functions commonly mention OTRS?
IT Support
169 IT Support jobs mention OTRS
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jobs on Sumble
Information Technology
362 Information Technology jobs mention OTRS
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jobs on Sumble
Customer Engineer
41 Customer Engineer jobs mention OTRS
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jobs on Sumble
Analyst
79 Analyst jobs mention OTRS
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jobs on Sumble
Administrator
117 Administrator jobs mention OTRS
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jobs on Sumble
Which organizations are mentioning OTRS?
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