Omni-Channel
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, generated by Sumble
Explore more → What is Omni-Channel?
Omni-channel is a multichannel sales approach that provides the customer with an integrated customer experience. The customer can be in contact through different channels such as a physical store, a website, a mobile app, or social media, and the experience should be seamless. Common uses include retail, customer service, and marketing to create a unified and consistent brand experience across all touchpoints.
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