Case Management
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What is Case Management?
Case Management is a set of practices and software tools used to organize, manage, and track information related to specific cases or projects. It typically involves workflows, collaboration features, and data storage to help users efficiently handle tasks, documents, communications, and other relevant details associated with each case. Common uses include customer service, legal proceedings, healthcare administration, and social services.
What other technologies are related to Case Management?
Case Management Competitor Technologies
Salesforce Service Cloud
Salesforce Service Cloud offers case management functionality, making it a direct competitor.
Pega
Pega is a business process management and case management platform, making it a direct competitor.
Salesforce
Salesforce provides case management features through its Service Cloud platform, as well as through custom built applications.
Number of organizations that mention technology
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Case Management Complementary Technologies
Taxpayer Folder
No summary available
A repository for taxpayer information can be a strong complement for case management, providing relevant information to the case worker.
Service Console
Service consoles, like those within Salesforce or other CRM systems, are user interfaces designed to improve agent efficiency, often used in conjunction with case management systems.
Data Pages
Data pages can provide structured access to relevant data, enhancing the functionality and effectiveness of a case management system by providing the necessary data for case resolution.
Number of organizations that mention technology
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Which job functions commonly mention Case Management?
Salesforce Administrator
0.2% of all Salesforce Administrator jobs mention Case Management
View 263
jobs on Sumble
ServiceNow Administrator
0.1% of all ServiceNow Administrator jobs mention Case Management
View 39
jobs on Sumble
ServiceNow Developer
0.1% of all ServiceNow Developer jobs mention Case Management
View 32
jobs on Sumble
Information Technology
425 Information Technology jobs mention Case Management
View 425
jobs on Sumble
Software Engineer
344 Software Engineer jobs mention Case Management
View 344
jobs on Sumble
Which organizations are mentioning Case Management?
Franchise Tax Board
Public Administration
The Lisinski Law Firm
Professional Services
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