Lightning Flow (now known as Salesforce Flow) is a powerful business process automation tool within the Salesforce platform. It allows users to automate complex tasks and processes using a visual, point-and-click interface. It's commonly used to guide users through business processes with screen flows, automate background tasks with autolaunched flows, and orchestrate complex multi-user workflows. Salesforce Flow is used for tasks such as lead routing, case management, approval processes, and data management. It allows administrators to build sophisticated automation without writing code.
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