Jira Service Management (formerly Jira Service Desk) is an IT service management (ITSM) solution developed by Atlassian. It helps teams manage service requests, incidents, problems, changes, and assets. It's commonly used by IT support teams, operations teams, and other service teams to streamline their workflows, automate tasks, and provide better customer service. It integrates with other Atlassian products like Jira Software and Confluence.
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