IT Service Management (ITSM)
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What is IT Service Management (ITSM)?
IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control IT services offered to customers. It is commonly used to align IT services with business needs, improve service quality, reduce costs, and manage risks.
What other technologies are related to IT Service Management (ITSM)?
IT Service Management (ITSM) Competitor Technologies
Number of organizations that mention technology
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IT Service Management (ITSM) Complementary Technologies
I
IT Operations Management (ITOM)
ITOM focuses on managing and automating IT operations, which provides data and capabilities that enhance ITSM processes.
I
IT Asset Management (ITAM)
ITAM focuses on tracking and managing IT assets, providing valuable information for ITSM processes like incident and change management.
ITIL
ITIL is a framework of best practices for IT service management. ITSM tools and processes are often based on ITIL principles.
Number of organizations that mention technology
384
IT Service Management (ITSM)
95
IT Operations Management (ITOM)
67
IT Asset Management (ITAM)
25,166
ITIL
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Which job functions commonly mention IT Service Management (ITSM)?
ServiceNow Administrator
0.2% of all ServiceNow Administrator jobs mention IT Service Management (ITSM)
View 68
jobs on Sumble
ServiceNow Developer
0.1% of all ServiceNow Developer jobs mention IT Service Management (ITSM)
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jobs on Sumble
IT Support
53 IT Support jobs mention IT Service Management (ITSM)
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jobs on Sumble
Information Technology
228 Information Technology jobs mention IT Service Management (ITSM)
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jobs on Sumble
Software Engineer
106 Software Engineer jobs mention IT Service Management (ITSM)
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jobs on Sumble
Which organizations are mentioning IT Service Management (ITSM)?
PNC Financial Services Group
Finance and Insurance
bp
Utilities
Peraton
Professional Services
Lubrizol
Manufacturing
Deloitte
Professional Services
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