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IT Service Management (ITSM)

IT Service Management (ITSM)

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What is IT Service Management (ITSM)?

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control IT services offered to customers. It is commonly used to align IT services with business needs, improve service quality, reduce costs, and manage risks.

What other technologies are related to IT Service Management (ITSM)?

IT Service Management (ITSM) Competitor Technologies

ServiceNow is a major ITSM platform that directly competes with other ITSM solutions by offering similar capabilities for managing IT services.
mentioned alongside IT Service Management (ITSM) in 0% (138) of relevant job posts

IT Service Management (ITSM) Complementary Technologies

ITOM focuses on managing and automating IT operations, which provides data and capabilities that enhance ITSM processes.
mentioned alongside IT Service Management (ITSM) in 70% (88) of relevant job posts
ITAM focuses on tracking and managing IT assets, providing valuable information for ITSM processes like incident and change management.
mentioned alongside IT Service Management (ITSM) in 53% (52) of relevant job posts
ITIL is a framework of best practices for IT service management. ITSM tools and processes are often based on ITIL principles.
mentioned alongside IT Service Management (ITSM) in 0% (65) of relevant job posts

Which job functions mention IT Service Management (ITSM)?

Job function
Jobs mentioning IT Service Management (ITSM)
Orgs mentioning IT Service Management (ITSM)

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