Email to Case
**Email to Case**
What is Email to Case?
Email to Case is a feature that automatically converts customer emails into support cases within a CRM or service management system. When a customer sends an email to a designated support email address, the system creates a new case and populates it with the email content, sender information, and any attachments. This enables support teams to track, manage, and respond to customer inquiries efficiently, centralizing all communications within the case record. It helps streamline workflows, improves response times, and ensures that no customer request is overlooked.
What other technologies are related to Email to Case?
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